Finish Line Macy's Store Management - Mall del Norte, Laredo, TX

Job Summary

As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high‑performance team, and delivering exceptional customer experiences. You’ll have the autonomy to shape the store’s success and contribute to our company’s growth.

Key Responsibilities

• Leadership & Team Management: Recruit, train, and develop a motivated team; foster a positive work environment, set clear goals, and provide ongoing feedback.
• Customer Experience: Create an exceptional shopping experience by addressing customer needs, resolving issues, and maintaining high service standards.
• Sales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets.
• Operational Excellence: Oversee daily operations including inventory management, visual merchandising, and store maintenance; ensure compliance with company policies, procedures, and health & safety regulations.
• Financial Management: Manage store budgets, control expenses, and analyze sales data to optimize performance and drive revenue growth.
• Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence.
• Innovation & Problem‑Solving: Stay current with industry trends and competitor activities; identify opportunities for improvement and implement innovative solutions.
• Additional duties and projects as required.

Qualifications

• Proven experience as a Retail Store Manager or similar role with a track record of achieving sales targets and managing a team.
• Strong leadership abilities with excellent communication, interpersonal, and organizational skills.
• Passion for delivering outstanding customer service and creating memorable shopping experiences.
• Analytical skills to analyze sales data, manage budgets, and make data‑driven decisions.
• Flexibility to work varied hours, including weekends and holidays.
• Proficiency with retail management software and basic computer applications.
• Open availability to open and close the store; minimum 5‑day work week (44 hours average, higher during peak periods for Assistant Store Manager; 30‑hour minimum for Supervisor).
• Reliable transportation and clear English communication (spoken, written, and numeracy) for supervising staff and handling business reports.
• Willingness to relocate within the company network as operational needs dictate.

Physical Demands

• Prolonged standing (5–14 hours per day).
• Extended periods of work during peak sales periods (up to 12 hours).
• Stooping, kneeling, reaching, and pulling to place or stock merchandise.
• Occasional ladder use or stair navigation for stocking.
• Regular lifting of items weighing 5–25 lb (heavier loads possible).
• Good vision, including color differentiation.
• Work in a moderately noisy retail environment.

Education

High School Diploma or GED equivalent required; 2+ years of retail leadership experience strongly preferred, or an equivalent combination of education and experience.

Schedule

Open availability required, including mornings, days, nights, weekends, and holidays. Minimum standard work week of 44 hours for Assistant Store Manager (subject to increase during peak periods) and 30 hours for Supervisor.

Benefits

• Comprehensive compensation package with health benefits, retirement plans, and employee discounts.
• Opportunities for career growth and advancement within a growing company.
• Dynamic, fast‑paced work environment.
• Strong Diversity & Inclusion initiatives fostering an equitable workplace.