Fine Jewelry Chat Concierge

Job Description

We’re looking for a Fine Jewelry Chat Concierge to join our team on-site. You’ll work closely with clients, answering their most pertinent questions, and sorting them through proper channels to get them their answers fast and with accuracy.

Key Duties and Responsibilities

• Respond quickly to inbound phone calls, chats, and emails.
• Manage the general inbox.
• Reassigning conversations to the proper Teams.
• Notifying relevant teams on aging conversations.
• Assisting teams on aging conversations.
• Transfer calls as needed to proper departments.
• Work alongside the sales team to ensure proper handoff.
• Advise clients on general diamond and setting questions.
• Advise clients on the differences between lab-grown diamonds, natural diamonds, and Moissanite.
• Advise clients on all aspects of ring selection, from prong thickness to band thickness, setting style, and wedding band selection.
• Assisting customers with general requests, including, but not limited to; rescheduling, diamond flight feedback, scheduling new appointments, relaying customer messages, coordinating in-store pick-ups and drop-offs.
• Empower clients to feel confident in their once-in-a-lifetime purchase.

Requirements and Experience

• Strong knowledge of fine jewelry styles and trends.
• A keen eye for detail and a high level of empathy and professionalism.
• Ability to work proactively and think creatively to solve problems as they arise.
• Organized and comfortable multitasking and juggling many client requests at once.
• Able to learn new computer programs efficiently and effectively.
• 1+ years of sales experience in jewelry, bridal, or luxury sales.
• Extremely detail-oriented.
• Able to juggle multiple tasks with high prioritization skills.
• Excellent communication skills.
• Jewelry fabrication or design experience is a plus, but not required.

Job Details

• Full-time on-site role located in Tribeca NYC.
• Office hours are 10AM to 6PM.
• Available schedules: Thursday - Monday.
• Salary: $65,000 Annual.

Benefits

• Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success.
• Insurance. Medical and dental insurance kicks in on the first day of your first full month!
• 401k. Optional 401k program.
• Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal-oriented team members to recharge.
• Pre-Tax Commuter Benefits.
• Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.

About Frank Darling

Frank Darling is a female-founded fine jewelry brand focused on custom engagement rings, wedding bands, and fine jewelry. Built for a modern audience, the brand works closely with clients to design made-to-order pieces with an emphasis on thoughtful design, transparency, and responsible sourcing. Frank Darling serves people looking for a more personal, intentional approach to meaningful jewelry.

Locations

Frank Darling Tribeca

Role

Sales Operations

Department

Sales