Fine Jewelry Chat Concierge

Key Duties and Responsibilities

• Respond quickly to inbound phone calls, chats, and emails.
• Manage the general inbox.
• Reassigning conversations to the proper Teams.
• Notifying relevant teams on aging conversations.
• Assisting teams on aging conversations.
• Transferring calls as needed to proper departments.
• Working alongside the sales team to ensure proper handoff.
• Advising clients on general diamond and setting questions.
• Advising clients on the differences between lab-grown diamonds, natural diamonds, and Moissanite.
• Advising clients on all aspects of ring selection, from prong thickness to band thickness, setting style, and wedding band selection.
• Assisting customers with general requests, including, but not limited to; rescheduling, diamond flight feedback, scheduling new appointments, relaying customer messages, coordinating in-store pick-ups and drop-offs.
• Empowering clients to feel confident in their once-in-a-lifetime purchase.

Requirements and Experience

• Strong knowledge of fine jewelry styles and trends.
• A keen eye for detail and a high level of empathy and professionalism.
• Ability to work proactively and think creatively to solve problems as they arise.
• Organized and comfortable multitasking and juggling many client requests at once.
• Able to learn new computer programs efficiently and effectively.
• 1+ years of sales experience in jewelry, bridal, or luxury sales.
• Extremely detail-oriented.
• Able to juggle multiple tasks with high prioritization skills.
• Excellent communication skills.
• Jewelry fabrication or design experience is a plus, but not required.

Job Details

• Full-time on-site role located in Tribeca NYC.
• Office hours are 10AM to 6PM.
• Available schedules: Thursday - Monday.
• Salary: $65k Annual.
• Benefits: Equity Compensation, Insurance, 401k, Paid Time Off, Pre-Tax Commuter Benefits, Employee Discounts.