Fine Dining Server | Part-Time | Benchmark International Arena

Position Summary

The Fine Dining Server is responsible for delivering an exceptional, white-glove dining experience to VIP guests, suite holders, and premium club members at Benchmark International Arena. This role represents the highest standard of hospitality by providing personalized, attentive service in a fast-paced, upscale environment while ensuring every guest interaction exceeds expectations. The ideal candidate has a passion for hospitality, possesses outstanding communication and interpersonal skills, and thrives in delivering elevated, fine dining service. This individual is highly professional, detail-oriented, and committed to creating memorable experiences through exceptional service, anticipation of guest needs, and flawless execution.

About The Venue

Benchmark International Arena is Florida's premier entertainment venue and home of the three-time Stanley Cup champion, Tampa Bay Lightning. Boasting unique features like lightning-throwing Tesla coils; the 11,000-square-foot Mich Ultra Sky Deck with incredible views of the city; and a massive five-manual, 105-rank digital pipe organ, the Benchmark International Arena consistently ranks among the very best venues in the United States.

Responsibilities

• Deliver exceptional white-glove food and beverage service to VIP guests, premium suite holders, and private dining patrons while maintaining the highest standards of hospitality and professionalism.
• Provide personalized, attentive service by anticipating guest needs, offering menu and beverage recommendations, and ensuring every guest enjoys a seamless, memorable dining experience.
• Set and maintain elegant dining environments, including proper table settings, linens, glassware, silverware, and service stations that reflect fine dining standards.
• Serve food and beverages using proper service etiquette, presentation techniques, and timing to ensure an elevated guest experience.
• Maintain expert knowledge of food menus, beverage offerings, wine selections, and ingredients to confidently answer guest questions and accommodate dietary restrictions or special requests.
• Coordinate closely with culinary, bar, and premium service teams to ensure accurate order execution and timely service throughout each event.
• Monitor guest satisfaction throughout the event, proactively resolving concerns and responding to requests with urgency, professionalism, and discretion.
• Maintain the cleanliness, organization, and appearance of all private dining spaces before, during, and after events.
• Observe responsible alcohol service practices and comply with all company policies, local regulations, and alcohol service guidelines.
• Assist with event setup, breakdown, and replenishment of service items while ensuring premium dining areas remain fully stocked and presentation-ready.
• Build positive relationships with returning VIP guests by delivering consistent, personalized service that encourages repeat visits and guest loyalty.
• Follow all Oak View Group standards for safety, sanitation, food handling, uniform appearance, and guest service excellence.
• Demonstrate reliability, professionalism, and flexibility while supporting premium event operations.
• Perform additional responsibilities as assigned by management to ensure successful execution of premium hospitality services.

Qualifications

• High school diploma or equivalent preferred.
• 1+ years of experience in fine dining, upscale restaurants, luxury hotels, country clubs, private clubs, or premium hospitality environments preferred.
• Proven ability to deliver exceptional customer service with a genuine passion for hospitality and creating memorable guest experiences.
• Demonstrated experience providing white-glove or luxury-level service with exceptional attention to detail and professional presentation.
• Outstanding verbal communication and interpersonal skills with the ability to build rapport and confidently interact with high-profile guests, executives, VIP clients, and premium members.
• Strong knowledge of fine dining service standards, table etiquette, wine and beverage service, and food presentation preferred.
• Ability to anticipate guest needs, remain composed under pressure, and resolve concerns with professionalism and discretion.
• Ability to multitask efficiently while maintaining accuracy and exceptional service in a fast-paced, event-driven environment.
• Possess a valid Food Handler Certification and Alcohol Service Permit as required by state and local regulations, or the ability to obtain certification through company-provided training.
• Basic math skills for processing POS transactions, handling cash and credit card payments, and balancing receipts.
• Ability to stand and walk for extended periods.
• Ability to frequently lift and carry heavy objects.
• Must be available to work a flexible schedule, including evenings, weekends, holidays, and arena event days.

Pay

This role pays an hourly rate of $15.22-$18.27 and is tip eligible.

Benefits

• 401(k) Savings Plan and 401(k) matching.