Fine Dining Server - Calusso

About the Role

Pier Sixty-Six Resort invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team. You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for greeting guests, taking orders, serving food and beverages, and checking on guest satisfaction. You will use the freedom to go the extra mile to turn guest interactions into moments of magic.

Responsibilities

• Able to explain ingredients, preparation techniques and available substitutions
• Knowing of and able to talk to customers about daily specials
• Be detail oriented
• Provide meal recommendations and wine pairing suggestions
• Thorough knowledge of FORBES standards
• Serve food courses and alcoholic beverages to guests
• Set tables according to service standards
• Answer questions on menu selections to guests
• Communicate with the kitchen regarding menu questions, the length of wait, recooking orders, and product availability
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
• Record transaction in InfoGenesis system at time of order
• Check in with guests to exceed guest satisfaction with each food course and/or beverages
• Maintain cleanliness of work areas, china, glass, etc., throughout the day
• Complete closing duties, including restocking items, turning off lights and fire pit, looking all doors etc.
• Present physical and accurate check – 2 copies to guests and process payments
• Ensure uniform and personal appearance are clean and professional
• Welcome and acknowledge all guests according to company and five-star standards
• Run food and bus tables when you find extra time
• Anticipate and address guests service needs
• Speak with others using clear and professional language
• Develop and maintain positive working relationships with others and support your team to reach common goals
• Ensure adherence to quality expectations and standards
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance
• Thank guests with genuine appreciation
• Perform other reasonable job duties as requested by Supervisors

Additional Duties & Responsibilities

• Adhere to departmental policies and procedures
• Effectively communicate with peers, management, line, and front-of-the-house employees
• Practice effective listening: (seek to understand)
• Perform related duties as required
• Be responsible for the cleanliness of the immediate work area as well as the general property
• Subscribe to proper grooming, dress and uniform standards as set forth by Company policy
• Be courteous to all guests and coworkers
• Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware, and garnishes at Pier Sixty-Six

Qualifications

• Energetic, enthusiastic, and motivational individual
• Must be able to speak, comprehend, read, and write English
• Must have effective communication skills
• Ability to implement and uphold service standards
• Ability to prioritize and organize work assignments
• Ability to interact with all associates and guests of the resort
• Ability to work well in stressful, high-pressure situations
• Must be able to stand or walk for long periods of time

Physical Requirements

• Ability to stand and walk for extended periods throughout the work shift
• Frequently walk throughout the restaurant, dining areas, service stations, and other assigned areas
• Ability to carry and balance food trays, plates, beverages, and service equipment safely
• Ability to lift, carry, push, or pull items weighing up to 25 pounds as required
• Frequently bend, stoop, reach, crouch, and occasionally kneel while providing guest service and completing side work
• Ability to safely navigate crowded dining areas while carrying hot food, beverages, glassware, and other service items
• Ability to maintain balance and stability while carrying trays and working on wet or uneven surfaces
• Frequent use of hands, wrists, and fingers to handle plates, glassware, utensils, menus, POS equipment, and other service items
• Ability to operate POS systems, tablets, telephones, and other technology used for taking and processing guest orders
• Ability to visually inspect food and beverage orders for accuracy and presentation
• Ability to communicate effectively with guests, culinary staff, and other team members in a fast-paced environment
• Ability to work in varying temperatures, including hot kitchen areas, air-conditioned dining areas, and outdoor environments as applicable
• Ability to remain physically active and maintain a high level of attentiveness during periods of high-volume service
• Ability to work flexible shifts, including evenings, weekends, holidays, and extended hours as operationally required

Experience, Education, & Licensure

• Minimum 2 years in fine dining service experience in addition to knowledge of Italian Cuisine
• Hotel experience preferred
• High School diploma preferred

Benefits

• Group medical, dental, vision, life, and disability benefits
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Complimentary team member meals
• Complimentary room nights at CoralTree Hospitality managed properties