Financial Wellbeing Coach, Homeownership

Operation HOPE is a non-profit organization dedicated to promoting financial dignity, economic empowerment, and homeownership opportunities. Our mission is to provide individuals and families with the tools and knowledge they need to achieve and maintain sustainable homeownership.

About the role

We are seeking a passionate and experienced Homeownership Coach to join our team. As a Financial Wellbeing Coach, you will focus on providing personalized guidance and support to individuals navigating the homeownership process, with a specific emphasis on ensuring data entry and required documents follow the guidelines set by the U.S. Department of Housing and Urban Development (HUD). Our work is about instilling knowledge and confidence so clients can make informed financial decisions, overcome financial challenges, and work toward achieving their financial goals.

Responsibilities

• Conduct one-on-one counseling sessions with clients seeking homeownership assistance.
• Provide information and guidance on HUD programs, including FHA loans, down payment assistance opportunities, and homeownership education.
• Develop personalized action plans based on individual client needs and circumstances.
• Educate clients on budgeting, debt management, savings strategies, and other relevant topics.
• Deliver comprehensive financial education covering budgeting, credit management, and homeownership topics.
• Assist clients in understanding the financial implications of homeownership and making informed decisions.
• Build productive relationships with bank partners and community organizations for shared client referrals.
• Offer both virtual and in-person workshops as requested.
• Enroll clients into the client management system and encourage them to do so through our website.
• Establish and maintain strong relationships with clients, fostering trust and open communication.
• Schedule regular one-on-one sessions with clients via Zoom, phone, and in-person appointments.
• Monitor clients' progress toward financial goals through Dynamics, our client relationship management software.
• Connect clients with additional resources, services, and support networks available through Operation HOPE and community partners.
• Stay updated on financial assistance programs, grants, and other community resources that may benefit clients.
• Build alliances with community partners to pass along to their clientele.
• Maintain accurate and detailed records of client activities using HUD guidelines.
• Ensure all data entered has been captured daily in our CRM system, Dynamics.
• Report client updates to Dynamics in a timely fashion to ensure data is fresh and accurate.
• Promote Operation HOPE solutions via social media.
• Meet monthly and annual production goals.
• Meet tight deadlines and manage time effectively.
• This job requires personal transportation for travel within the designated market area.
• Commitment to ongoing HUD training as directed.

Requirements

• Bachelor’s degree in finance, housing, counseling, or a related field; comparable 2+ years of work experience in a related field will also be considered.
• Proficiency in MS Word, Excel, and PowerPoint.
• Currently HUD certified, or must pass the HUD Certified Counselor exam within the first 90 days.
• Previous experience in financial coaching, counseling, homeownership counseling, or related roles.
• Strategic thinking expertise as well as the ability to plan and execute tactical strategies to implement company objectives.
• Strong knowledge of personal finance, budgeting, debt management, and savings strategies.
• Excellent communication and interpersonal skills.
• Empathetic and patient approach in working with individuals from diverse backgrounds.
• Presentation skills with the ability to conduct group and individual recruitment and training sessions.
• High-energy individual who demonstrates confidence, accountability, and professionalism while demonstrating personal integrity, resilience, and respect for others.
• Strong verbal and written communication skills to conduct presentations and meetings.
• Ability to empathize with clients and provide culturally competent guidance.
• Good listener and self-starter with a demonstrated ability to work with minimal hands-on direction.
• Multitask oriented with the ability to initiate, manage, and maintain several projects and program relationships simultaneously.

Preferred Skills

• Experience using Customer Relationship Management programs.
• Experience in loan packaging.
• Experience in sales or community outreach activities.