Financial Services - Technology Consulting - Product Manager - Manager

About the Role

The Product and Experience Design (PxD) Team, part of the Platforms competency within FSO Technology Consulting at EY, collaborates with clients to transform their businesses through disruptive innovation and human-centered design. We help clients modernize systems, processes, operating structures, and products, applying AI-enabled methods to improve opportunity identification, concept testing, requirements development, and product decision-making. Our team supports the development of high-performing business and customer-facing platforms and services in a rapidly changing environment. We define technology and product strategies, design AI-enabled solutions, and support complex transformations to help clients sustain competitive advantage and profitability.

Responsibilities

• Work with multidisciplinary feature teams (user experience experts, architects, engineers, data and AI specialists, risk professionals, etc.) to define and launch products and services for large global organizations.
• Use user-centered, data-driven, and AI-enabled methods to synthesize research, identify unmet needs, generate and evaluate concepts, define measurable outcomes, and accelerate product decisions.
• Advocate for users throughout the product lifecycle and apply human judgment to validate AI-generated insights and outputs.
• Simplify complex processes and touchpoints, prioritize opportunities, and use rapid experimentation and prototype-driven development to deliver exceptional experiences.
• Define product roadmaps, manage backlogs, make evidence-based decisions, and coordinate teams to release quality products within planned timelines.
• Understand modern platform structures, cloud architectures, digital platforms, data strategy, and the opportunities and limitations of AI-enabled products.
• Define human and agent authorities, evaluation approaches, controls, and feedback loops for AI-enabled features in regulated environments.
• Support business development activities, including pursuits, proposals, mentoring teams, and developing/delivering training.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems Management, Accounting, Finance, or a related field and 5 years of progressive work experience.
• Alternatively, Master’s degree in the same fields and 4 years of work experience.
• Demonstrated experience applying AI-enabled tools and methods across product discovery and delivery, with evidence of human validation and measurable improvement in outcomes.
• Experience facilitating discussions with technical, design, and business stakeholders to document requirements and establish future-state solutions.
• Proven experience setting product vision, managing roadmaps, prioritizing backlogs, and leading product launches, including AI-enabled opportunities.
• Ability to participate in ideation sessions, standups, sprints, and scrums.
• Domain knowledge of financial services, including market, customer, technology, data, AI, and regulatory dynamics.
• Experience managing projects with defined deliverables and budgets, including client relationship management and conflict resolution.
• Thorough understanding of complex information systems and technology organizations.
• Willingness to travel domestically and regionally up to 80%.

Skills

• Strategy and Organization: Develop product and AI strategies aligned with business objectives, define product organization models, and improve portfolio management using metrics and AI-enabled insights.
• Technology Delivery: Drive delivery using AI-enabled tools for research synthesis, requirements development, and cross-functional team leadership through product and software lifecycles.
• Product Enablement: Utilize traditional and AI-enabled product management tools (JIRA, Azure DevOps, Aha!, etc.) for discovery, prioritization, requirements development, and analytics.
• Core Consulting: Communicate evidence-based recommendations, manage client engagements, maintain relationships, and foster an innovative and inclusive work environment.

Preferred Qualifications

• Experience designing, launching, or scaling AI-enabled products in financial services or regulated environments.
• Experience defining AI product measures, evaluation criteria, human oversight, controls, and monitoring with cross-functional stakeholders.
• Experience helping product organizations adopt AI-enabled workflows, tools, and roles with strong executive communication and change leadership.

What We Look For

Self-motivated individuals who thrive in a high-demand, performance-driven environment and recognize the importance of teamwork and innovation.