Financial Services - Technology Consulting - Product Designer - Manager

About the role

The Product and Experience Design (PxD) Team, part of the Platforms competency within FSO Technology Consulting, works collaboratively with clients to transform their businesses through disruptive innovation and human‑centered design. Designers, researchers, technologists, and strategists create superior apps, websites, and software, supported by research, brand strategy, and a clear understanding of business and user needs. The team designs AI‑first experiences, moving from LLMs to prototypes and polishing in Figma, and also shapes AI‑enabled and agentic experiences for clients across banking, capital markets, wealth and asset management, insurance, and real estate, hospitality, and construction.

Responsibilities

• Lead design delivery efforts across an engagement.
• Run multidisciplinary teams of designers, researchers, and technologists alongside client stakeholders.
• Be accountable for the quality of the experience delivered, the economics of workstreams, the development of junior designers on the team, and client relationships that follow the work.
• Shape how the practice designs: its standards, its tooling, how teams use AI to accelerate work, how judgment stays with the designer, and the case design.
• Lead business development activities outside client engagements, including pursuits and proposals, and practice‑building activities such as mentoring teams and developing and delivering training.

Skills

• Hold the quality bar across multiple workstreams, balancing scope, pace, resourcing, and craft.
• Lead critique and direct the work of Senior and Staff designers.
• Govern design systems and brand guidelines for consistency, scalability, and accessibility.
• Participate in hands‑on design delivery where necessary and stay close enough to the design to direct it credibly.
• Set the research and measurement approach for each engagement.
• Tie design decisions to client KPIs and business outcomes and build the business case for design work in language a sponsor can take to a steering committee.
• Define the standards, tool selection, review process, and safeguards for AI‑assisted design work.
• Build reusable accelerators, templates, prompts, and patterns.
• Raise the team’s capability by example.
• Define the interaction philosophy and pattern library for AI‑enabled and agentic experiences across engagements.
• Advise clients where AI genuinely adds value in an experience and where it does not.
• Challenge patterns that retrofit chat onto workflows that do not need it.
• Embed explainability, transparency, human‑in‑the‑loop control, accessibility, fairness, and model‑risk considerations into design decisions.
• Embed those considerations into the governance around those decisions.
• Partner with risk, compliance, legal, and model owners as a matter of course.
• Advise client leadership on experience strategy and design operating models.
• Develop executive narratives and hold a defensible position under challenge.
• Educate client executives and internal EY teams on why the work is needed and what it returns.
• Assess a client’s design and technology maturity.
• Define a roadmap from where they are to where they need to be.
• Build client capability through coaching and structured knowledge transfer.
• Lead workstream delivery, engagement economics, budgets, and resource plans.
• Identify additional service opportunities and lead design content in RFP responses.
• Develop people through coaching and feedback.

Qualifications

• Bachelor's degree in graphic design, UX Design, Interaction Design, Industrial or Product Design or a related field, and 5 years of progressive, post‑baccalaureate work experience in product or UX design, with strong exposure to enterprise platforms or complex systems.
• Alternatively, a master's degree and 4 years of work experience.
• Demonstrated experience leading design on complex or regulated products.
• A portfolio that shows both craft and outcomes.
• Experience directing and developing other designers.
• Experience balancing multiple workstreams or engagements while protecting experience quality.
• Advanced proficiency in Figma and hands‑on experience contributing to design systems.
• Fluency in Agile delivery using Jira or equivalent tool.
• Regular use of LLMs and AI‑assisted design tools such as Claude, Cursor, or Figma Make in your own practice.
• Experience setting how a team uses those tools.
• Proven ability to design data‑heavy, role‑based experiences.
• Ability to communicate effectively with senior business, technology, and risk stakeholders, including executive‑ready presentations.
• A high degree of ownership in a fast‑paced, highly regulated environment.
• Requires domestic and regional travel up to 80% to serve client needs.
• Ideally, consulting or client‑advisory experience in a design, product, or experience capacity.
• Experience in financial services: banking and capital markets, wealth and asset management, insurance, or real estate, hospitality, and construction.
• Experience standing up or reshaping a design capability, operating model, or design system in another organization.
• Background in business analysis, process design, or product management.
• Experience supporting pursuits and RFP responses.

Benefits

• Medical and dental coverage
• Pension and 401(k) plans
• Wide range of paid time off options
• Flexible vacation policy – decide how much vacation time you need based on personal circumstances
• Designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence as needed

Pay

• New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices – $140,500 to $233,900
• Bay Area California offices – $146,200 to $243,700
• All