Financial Services Specialist/Teller - Richmond Branch

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It gives examples but not mandatory to include all. It says: "IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". So we can omit Qualifications if no specific content. Thus we will output sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay, Schedule. Now we need to extract content precisely, preserving all substantive information, not inventing or summarizing away detail. We must not include boilerplate like EEO, disclaimer, legal, etc. Must remove duplicated lines. We need to ensure we keep all substantive info from the posting. Let's extract: About the role: The first paragraph(s) up to "Work Arrangement:" maybe. Original: "The Financial Services Specialist is responsible for delivering exceptional member service while driving sales and deepening relationships. This role combines accurate and efficient transaction processing and account opening; providing personalized financial guidance in all branch interactions while also leveraging member outreach to identify and communicate opportunities and successfully sell Credit Union products and services to achieve goals. It requires strong communication, relationship-building, and time management skills, along with a commitment to risk mitigation, fraud prevention, and adherence to operational procedures. As expertise grows, the role expands to supporting business services and serving advanced member interactions employing consistent and thorough financial analysis, leading training and service‑improvement initiatives, and supporting peers in the absence of leadership." That's good. Responsibilities: The "Essential Duties And Responsibilities" section includes three levels: I, II, Senior. We need to list all duties as bullet points. Must preserve all detail. We'll convert each sentence into a bullet point. Might be many but okay. Let's list them: Financial Services Specialist I: - Actively listen to uncover each member’s stated and unstated financial needs, conduct a comprehensive analysis of their financial profile, and recommend tailored solutions that support their long-term financial well-being, while successfully cross-selling complimentary products and services that meet their needs. - Identify and sell products and services, provide personalized financial education to enhance member experience, and achieve individual and departmental goals. - Ensure accurate processing of member transactions in alignment with department and Credit Union processes and procedures, maintaining operational integrity and a high standard of service. - Maximize accurate service delivery by effectively transitioning between tasks in a fast‑paced environment. - Review member transactions, applications, and account activity for red flags such as unusual deposit or withdrawal activity, account access anomalies, and high-risk application indicators; ask clarifying questions to verify identity and intent; and promptly escalate concerns to the Fraud Department to ensure timely investigation and resolution, protecting both members and the Credit Union. - Process business account transactions using tools to mitigate risk while ensuring a thorough review of each member’s unique financial position to successfully make product and service recommendations or referrals to business partners. - Operate within two separate cash drawers on two separate systems while ensuring accuracy and efficient member service, demonstrating proficiency in Credit Union tools and supporting others as needed. - Promote and guide members in using Credit Union technology, enhancing their experience and empowering them to manage their finances with ease and confidence. - Engage in branch, organizational, and self-paced training to strengthen competencies within the role while building skills and abilities required for future growth and readiness. - Utilize thorough review of each member’s unique financial position during transaction processing, onboarding and outbound calling to further develop relationships with members, prospects, and new account applicants, offering products and services with measurable success, identifying and closing deposit opportunities and referring loan and digital products. - Engage with members and prospective members through community events to build relationships and grow the branch. - Support cross‑departmental operational needs by performing designated tasks to enhance efficiency, maintain productivity, and contribute to service and growth across the Credit Union. Financial Services Specialist II: - Review, process, and decision new account applications using risk mitigation tools, while applying a consultative sales approach to assess each member’s unique financial position. - Leverage these insights to recommend and capture additional deposit, digital, and loan products that best meet the member’s individual needs and support their financial goals. - Assist members through the specialty account intake interview process, answering questions, gathering required documents and creating a seamless and welcoming connection to the Deposit Operations team. - Review, process, and decision new business account applications for commercial members, using tools to mitigate risk while ensuring a thorough review of each member’s unique financial position to recommend and open products and services that meet the members’ needs or make referrals to business partners. - Independently demonstrate fraud prevention responsibilities and engage and communicate with members and peers with confidence, communicate concerns clearly, support peers by sharing insights and promote fraud awareness to strengthen collective vigilance across the team. - Process safe deposit box applications and maintenance requests with accuracy, as applicable at select branch locations. - Analyze member behavior to identify emerging trends and patterns, proactively bringing insights forward for discussion to inform strategic decisions and enhance member experience. - Identify and recommend opportunities to enhance efficiency by initiating conversations around process and procedure improvements, fostering a culture of innovation and operational excellence. Senior Financial Services Specialist: - Proactively identify gaps in team knowledge or performance related to processes, procedures, sales, or service; collaborate with leadership to design and deliver targeted training and support that builds confidence, improves execution, and drives consistent, high-quality member experiences. - Independently demonstrate complex fraud prevention responsibilities using sound judgement and attention to detail, recognize emerging fraud patterns within the branch or market and collaborate with leadership to enhance the team’s awareness and response. - Leverage data-driven insights to identify and analyze trends in member behavior, proactively initiating strategic discussions that influence decision-making, enhance member engagement, and drive continuous improvement across branch operations. - Lead and optimize member service initiatives by developing training for team members and drive continuous improvement to elevate the overall member experience. - Coach and mentor branch team members on developing effective sales skills and engaging in meaningful conversations about products and services to better meet member needs. We must keep all these bullet points. Now Requirements: Education and availability. From posting: "High school diploma, GED or equivalent." Also "Availability to work during branch hours (Full time up to 40 hours per week and Part time up to 29 hours per week), including Saturdays, and to support other locations to meet needs across the branch network." Also maybe "Work Arrangement: This position is scheduled for an onsite presence at the Richmond Branch (IL)." That could be part of Requirements? But we have Schedule section for hours. Work arrangement location maybe part of Requirements? Could include location as requirement. But we have Schedule section for hours; location maybe part of About the role? Might be better to include location in Requirements as "Onsite presence at the Richmond Branch (IL)". However the posting also says "Work Arrangement: This position is scheduled for an onsite presence at the Richmond Branch (IL)." That's substantive. We'll include in Requirements. Thus Requirements bullets: - High school diploma, GED or equivalent. - Availability to work during branch hours (full time up to 40 hours per week and part time up to 29 hours per week), including S