Financial Services Specialist/Teller - Randall Road Branch

We need to output HTML fragment with sections: Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to extract content. Given posting: Position Summary, Work Arrangement, Schedule, Compensation & Benefits, Essential Duties And Responsibilities (with sub-levels I, II, Senior), Knowledge, Skills And Abilities, Physical Demands and Work Environment, Disclaimer (boilerplate to remove). Also there is "Compensation & Benefits" includes pay and benefits. We need to map to sections: - About the role: could be Position Summary (maybe also Work Arrangement?). The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to decide which headings to use based on content. We have Position Summary (describes role). That fits "About the role". Also Work Arrangement maybe part of Schedule? Actually schedule is separate. Work Arrangement mentions onsite presence at Algonquin Rd. Branch (IL). Could be part of About the role or maybe we can include in About the role. We have Schedule details: specific hours, Saturdays, etc. That is schedule content. We have Compensation & Benefits: includes pay ($20/hour dependent on experience) and benefits list. So we need separate Pay and Benefits sections? The instruction says include Pay and Benefits sections only if posting actually states them. It does state pay and benefits. So we should have

Pay

and

Benefits

. Or we could combine? The instruction list includes both Pay and Benefits as possible headings. We should separate if content exists. Responsibilities: Essential Duties And Responsibilities (including I, II, Senior). That is responsibilities. Requirements: maybe from Knowledge, Skills And Abilities includes high school diploma, availability, etc. Also Physical Demands and Work Environment could be Requirements? But we have separate sections: Requirements, Qualifications, Skills. The instruction says use those headings if content exists. We need to map content appropriately. We have "Knowledge, Skills And Abilities" which includes high school diploma, availability, competencies list. That could be split into Requirements (education, availability), Qualifications (maybe core competencies?), Skills (specific skills). But we need to avoid thin sections. Perhaps we can combine into one section "Requirements" that includes education, availability, competencies. Or we could have "Qualifications" for the competencies list and "Skills" for the functional competencies? However the instruction says prefer a few substantive sections over many thin ones. So we should not create many thin sections. Likely best to have: About the role, Responsibilities, Requirements (covering education, availability, physical demands, competencies), Benefits, Pay, Schedule. Possibly also Skills? But we can embed skills within Requirements. We must not repeat job title as heading. No Job ID. We must remove boilerplate: Disclaimer, EEO, etc. Also remove "Compensation & Benefits" heading? We'll replace with Pay and Benefits sections. We need to preserve all substantive information. So we need to include details from Position Summary, Work Arrangement, Schedule, Pay, Benefits, Essential Duties (all subpoints), Knowledge, Skills And Abilities (including high school diploma, availability, competencies list), Physical Demands and Work Environment. We must not invent or summarize away detail. So we need to keep specifics like hours, days, benefits list, etc. We need to format lists with

• for any list of duties/requirements/benefits. Use

  for prose. We need to avoid filler like "commensurate with experience". The posting says "Starting at $20/hour dependent on experience". That's specific enough, not filler. So we can include Pay section with that sentence. Benefits list: "100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability PremiumsUp to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays401(k) with a company matchTuition ReimbursementUp to 12 Weeks of Paid Parental LeaveLearn more about our benefits here". Need to parse: It seems missing punctuation. We'll keep as is but maybe separate items. We'll create

  • for each benefit. Schedule: details: "This position requires working a standard 40 hour week during Branch hours of operationsMonday - Wednesday 8:30am - 5:30pmThursday 8am - 5:30pmFriday 8:30am - 6:00pmSaturdays 8:30am - 1:00pmEmployees work Saturdays with one Saturday off every month. They receive a consistent day off during the week to offset their Saturday hours. Scheduled hours could change based on business need and future department growth. An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite/hybrid/remote) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment." We need to keep that. Now Responsibilities: Essential Duties And Responsibilities includes three levels: Financial Services Specialist I, II, Senior. We need to preserve all details. We'll create a
    • for each duty? The instruction: Use
      • for any list of duties/requirements/benefits. So we should break responsibilities into list items. Could be many items; we can group by bullet per duty sentence. We'll need to parse the responsibilities text into separate bullet points. It's long; we need to keep all substantive information. We'll create bullet points for each distinct duty sentence. Similarly for Knowledge, Skills And Abilities: we need to list items. Physical Demands and Work Environment: also list. We'll need to avoid creating sections with only placeholder text. All sections will have content. We'll output only HTML fragment. Let's structure:

        About the role

        Position Summary: The Financial Services Specialist is responsible for delivering exceptional member service while driving sales and deepening relationships. This role combines accurate and efficient transaction processing and account opening; providing personalized financial guidance in all branch interactions while also leveraging member outreach to identify and communicate opportunities and successfully sell Credit Union products and services to achieve goals. It requires strong communication, relationship-building, and time management skills, along with a commitment to risk mitigation, fraud prevention, and adherence to operational procedures. As expertise grows, the role expands to supporting business services and serving advanced member interactions employing consistent and thorough financial analysis, leading training and service‑improvement initiatives, and supporting peers in the absence of leadership. Work Arrangement: This position is scheduled for an onsite presence at the Algonquin Rd. Branch (IL).

        But we might separate Work Arrangement into About the role or maybe we could include in About the role. It's fine. Then

        Responsibilities

        • Actively listen to uncover each member’s stated and unstated financial needs, conduct a comprehensive analysis of their financial profile, and recommend tailored solutions that support their long-term financial well-being, while successfully cross-selling complimentary products and services that meet their needs.
        • Identify and sell products and services, provide personalized financial education to enhance member experience, and achieve individual and departmental goals.
        • Ensure accurate processing of member transactions in alignment with department and Credit Union processes and procedures, maintaining operational integrity and a high standard of service.
        • Maximize accurate service delivery by effectively transitioning between tasks in a fast‑paced environment.
        • Review member transactions, applications, and account activity for red flags such as unusual deposit or withdrawal activity, account access anomalies, and high-risk application indicators; ask clarifying questions to verify identity and intent; and promptly escalate concerns to the Fraud Department to ensure timely investigation and resolution, protecting both members and the Credit Union.
        • Process business account transactions using tools to mitigate risk while ensuring a thorough review of each member’s unique financial position to successfully make product and service recommendations or referrals to business partners.
        • Operate within two separate cash drawers on two separate systems while ensuring accuracy and efficient member service, demonstrating proficiency in Credit Union tools and supporting others as needed.
        • Promote and guide members in using Credit Union technology, enhancing their experience and empowering them to manage their finances with ease and confidence.
        • Engage in branch, organizational, and self-paced training to strengthen competencies within the role while building skills and abilities required for future growth and readiness.
        • Utilize thorough review of each member’s unique financial position during transaction processing, onboarding and outbound calling to further develop relationships with members, prospects, and new account applicants, offering products and services with measurable success, identifying and closing deposit opportunities and referring loan and digital products.
        • Engage with members and prospective members through community events to build relationships and grow the branch.
        • Support cross‑departmental operational needs by performing designated tasks to enhance efficiency, maintain productivity, and contribute to service and growth across the Credit Union.
        • Financial Services Specialist II: Review, process, and decision new account applications using risk mitigation tools, while applying a consultative sales approach to assess each member’s unique financial position.
        • Leverage these insights to recommend and capture additional deposit, digital, and loan products that best meet the member’s individual needs and support their financial goals.
        • Assist members through the specialty account intake interview process, answering questions, gathering required documents and creating a seamless and welcoming connection to the Deposit Operations team.
        • Review, process, and decision new business account applications for commercial members, using tools to mitigate risk while ensuring a thorough review of each member’s unique financial position to recommend and open products and services that meet the members’ needs or make referrals to business partners.
        • Independently demonstrate fraud prevention responsibilities and engage and communicate with members and peers with confidence, communicate concerns clearly, support peers by sharing insights and promote fraud awareness to strengthen collective vigilance across the team.
        • Process safe deposit box applications and maintenance requests with accuracy, as applicable at select branch locations.
        • Analyze member behavior to identify emerging trends and patterns, proactively bringing insights forward for discussion to inform strategic decisions and enhance member experience.
        • Identify and recommend opportunities to enhance efficiency by initiating conversations around process and procedure improvements, fostering a culture of innovation and operational excellence.
        • Senior Financial Services Specialist: Proactively identify gaps in team knowledge or performance related to processes, procedures, sales, or service; collaborate with leadership to design and deliver targeted training and support that builds confidence, improves execution, and drives consistent, high-quality member experiences.
        • Independently demonstrate complex fraud prevention responsibilities using sound judgement and attention to detail, recognize emerging fraud patterns within the branch or market and collaborate with leadership to enhance the team’s awareness and response.
        • Leverage data-driven insights to identify and analyze trends in member behavior, proactively initiating strategic discussions that influence decision-making, enhance member engagement, and drive continuous improvement across branch operations.
        • Lead and optimize member service initiatives by developing training for team members and drive continuous improvement to elevate the overall member experience.
        • Coach and mentor branch team members on developing effective sales skills and engaging in meaningful conversations about products and services to better meet member needs.
        Then

        Requirements

        We need to include high school diploma, availability, physical demands, competencies list. We'll create list items. But we also have "Knowledge, Skills And Abilities" which includes high school diploma, availability, competencies list. Physical Demands and Work Environment also includes physical demands. We'll combine. So:

        Requirements