Financial Services Specialist/Teller - Meridian Crossing Branch

About the role

The Financial Services Specialist is responsible for delivering exceptional member service while driving sales and deepening relationships. This role combines accurate and efficient transaction processing and account opening; providing personalized financial guidance in all branch interactions while also leveraging member outreach to identify and communicate opportunities and successfully sell Credit Union products and services to achieve goals.

Responsibilities

• Actively listen to uncover each member’s stated and unstated financial needs, conduct a comprehensive analysis of their financial profile, and recommend tailored solutions that support their long-term financial well-being, while successfully cross-selling complimentary products and services that meet their needs.
• Identify and sell products and services, provide personalized financial education to enhance member experience, and achieve individual and departmental goals.
• Avoid unusual deposit or withdrawal activity, account access anomalies, and high-risk application indicators; ask clarifying questions to verify identity and intent; and promptly escalate concerns to the Fraud Department to ensure timely investigation and resolution, protecting both members and the Credit Union.
• Process business account transactions using tools to mitigate risk while ensuring a thorough review of each member’s unique financial position to successfully make product and service recommendations or referrals to business partners.
• Operate within two separate cash drawers on two separate systems while ensuring accuracy and efficient member service, demonstrating proficiency in Credit Union tools and supporting others as needed.
• Promote and guide members in using Credit Union technology, enhancing their experience and empowering them to manage their finances with ease and confidence.
• Engage in branch, organizational, and self-paced training to strengthen competencies within the role while building skills and abilities required for future growth and readiness.
• Review, process, and decision new account applications using risk mitigation tools, while applying a consultative sales approach to assess each member’s unique financial position.
• Assist members through the specialty account intake interview process, answering questions, gathering required documents and creating a seamless and welcoming connection to the Deposit Operations team.
• Review, process, and decision new business account applications for commercial members, using tools to mitigate risk while ensuring a thorough review of each member’s unique financial position to recommend and open products and services that meet the members’ needs or make referrals to business partners.
• Independently demonstrate fraud prevention responsibilities and engage and communicate with members and peers with confidence, communicate concerns clearly, support peers by sharing insights and promote fraud awareness to strengthen collective vigilance across the team.
• Process safe deposit box applications and maintenance requests with accuracy, as applicable at select branch locations.
• Analyze member behavior to identify emerging trends and patterns, proactively bringing insights forward for discussion to inform strategic decisions and enhance member experience.
• Identify and recommend opportunities to enhance efficiency by initiating conversations around process and procedure improvements, fostering a culture of innovation and operational excellence.

Requirements

• High school diploma, GED or equivalent.
• Availability to work during branch hours, including Saturdays, and to support other locations to meet needs across the branch network.

Qualifications

• Strong communication, relationship-building, and time management skills, along with a commitment to risk mitigation, fraud prevention, and adherence to operational procedures.
• Ability to work independently and as part of a team.
• Proficiency in Credit Union tools and systems.
• Knowledge of products, services, and relevant details offered or supported within the position.

Skills

• Excellent verbal and written communication skills.
• Ability to handle confidential and sensitive information.
• Strong analytical and problem-solving skills.
• Effective time management and multitasking skills.
• Ability to work in a fast-paced environment.

Benefits

• Starting at $18/hour dependent on experience.
• 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums.
• Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays.
• Tuition Reimbursement.
• Up to 12 Weeks of Paid Parental Leave.

Pay

Starting at $18/hour dependent on experience.

Schedule

This position requires working a standard 40 hour week during Branch hours of operations: Monday - Thursday 8:45am - 5:45pm, Friday 8:00am - 6:15pm, Rotating Saturdays 8:45am - 1:15pm. Employees work every other Saturday and receive a consistent day off during the week to offset their hours. Scheduled hours could change based on business need and future department growth.

Benefits

• 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums.
• Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays.
• Tuition Reimbursement.
• Up to 12 Weeks of Paid Parental Leave.

Physical Demands and Work Environment

May be required to remain stationary for extended periods while also engaging in frequent movement within an office environment. Exposure to potentially hazardous conditions, i.e. robbery. Receives detailed instructions and procedures to be followed to minimize exposure. Frequently moves equipment or materials weighing up to 25 pounds within the building. Occasionally moves equipment or materials exceeding 25 pounds within the building. This position requires onsite presence at the employee’s assigned location for all scheduled shifts.