Financial Services Specialist/Teller - Algonquin Branch

About the role

The Financial Services Specialist is responsible for delivering exceptional member service while driving sales and deepening relationships. This role combines accurate and efficient transaction processing and account opening; providing personalized financial guidance in all branch interactions while also leveraging member outreach to identify and communicate opportunities and successfully sell Credit Union products and services to achieve goals.

Responsibilities

• Actively listen to uncover each member’s stated and unstated financial needs, conduct a comprehensive analysis of their financial profile, and recommend tailored solutions that support their long-term financial well-being, while successfully cross-selling complimentary products and services that meet their needs.
• Identify and sell products and services, provide personalized financial education to enhance member experience, and achieve individual and departmental goals.
• Avoid unusual deposit or withdrawal activity, account access anomalies, and high-risk application indicators; ask clarifying questions to verify identity and intent; and promptly escalate concerns to the Fraud Department to ensure timely investigation and resolution, protecting both members and the Credit Union.
• Process business account transactions using tools to mitigate risk while ensuring a thorough review of each member’s unique financial position to successfully make product and service recommendations or referrals to business partners.
• Operate within two separate cash drawers on two separate systems while ensuring accuracy and efficient member service, demonstrating proficiency in Credit Union tools and supporting others as needed.
• Promote and guide members in using Credit Union technology, enhancing their experience and empowering them to manage their finances with ease and confidence.
• Engage in branch, organizational, and self-paced training to strengthen competencies within the role while building skills and abilities required for future growth and readiness.
• Utilize thorough review of each member’s unique financial position during transaction processing, onboarding and outbound calling to further develop relationships with members, prospects, and new account applicants, offering products and services with measurable success, identifying and closing deposit opportunities and referring loan and digital products.
• Engage with members and prospective members through community events to build relationships and grow the branch.
• Support cross-departmental operational needs by performing designated tasks to enhance efficiency, maintain productivity, and contribute to service and growth across the Credit Union.

Requirements

• High school diploma, GED or equivalent.
• Availability to work during branch hours (Full time up to 40 hours per week and Part time up to 29 hours per week), including Saturdays, and to support other locations to meet needs across the branch network.

Qualifications

• Strong communication, relationship-building, and time management skills, along with a commitment to risk mitigation, fraud prevention, and adherence to operational procedures.
• Ability to work independently and with minimal supervision.
• Proficiency in Credit Union tools and systems.
• Knowledge of relevant external and internal policy and compliance procedures.
• Initiative to take proactive and prompt action to accomplish work goals.
• Conflict resolution skills to work effectively through an antagonistic situation to minimize relationship damage and promote shared goals.
• Self-awareness to self-reflect on behavior and how emotions affect others.
• Knowledge of member needs and the ability to tailor financial advice and products to meet those needs.

Skills

• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Ability to multitask and prioritize multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and with minimal supervision.
• Knowledge of Credit Union policies and procedures.

Benefits

• Starting at $18/hour dependent on experience.
• 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums.
• Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays.
• Tuition Reimbursement.
• Up to 12 Weeks of Paid Parental Leave.

Pay

Starting at $18/hour dependent on experience.

Schedule

This position requires working a standard 40 hour week during Branch hours of operations: Monday - Thursday 8:45am - 5:45pm, Friday 8:00am - 6:15pm, Rotating Saturdays 8:45am - 1:15pm. Employees work every other Saturday and receive a consistent day off during the week to offset their hours. Scheduled hours could change based on business need and future department growth.

Benefits

• 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums.
• Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays.
• Tuition Reimbursement.
• Up to 12 Weeks of Paid Parental Leave.