Financial Services Representative

Responsibilities

• Under supervision, and in accordance with existing procedures and systems, provides a variety of member service functions involving the receipting and/or disbursing of funds, (i.e. checks, money orders, traveler’s checks), open accounts/loans and have in-depth conversations with members to uncover unique and personalized solutions.
• Work involves constant and direct dealing with Credit Union members and potential members, and requires the ability to accurately record information and communicate effectively.
• Work will be performed on the teller platform, drive-thru window and/or FSR desk.
• Must be an excellent listener and possess the ability to uncover opportunities for expanding the member’s relationship.
• Must be a problem solver, have extremely strong evaluative skills, possess the ability to follow through on all of the details of the interaction, and take ownership of it from start to finish.
• Must be very experienced and skilled in our products and services.
• Must be able to work all hours that the branch is open, serving members, as well as the time needed to open or close the branch.
• Performs Teller duties including receiving and processing deposits, loan payments, and transfers; processing cash advances, travelers’ checks, cashiers’ checks, money orders, government bonds, and similar transactions; disbursing cash or check withdrawals; receiving and processing payroll deduction starts, stops, and increases.
• Prepares proper receipts.
• Aids Head Teller by occasionally balancing vault and monitoring ordering, dispensing, shipping and balancing cash.
• Must display a positive attitude at all times and have a passion for serving our members.
• Helps to ensure that Teller functions are correctly performed and are in accordance with established policies and standards.
• Ensures that all security procedures are followed and that all member service standards are exceeded.
• Assists in maintaining an inventory of cashier's checks, money orders, receipts, and other negotiable items for use in the Teller area.
• Assists in keeping ATMs and MWBCs filled and functional.
• Is expected to consistently meet (and/or exceed) monthly sales goals.
• Is expected to consistently look for ways to improve and streamline processes.
• Is expected to perform at the highest level with minimal day-to-day oversight.
• Becomes/is an advocate of The Michigan First Way, supporting all facets of it, including complete fulfillment of Our Promise, 5 STARS Service, SOLVE IT and our ISMs.
• Fosters a positive demeanor and image through professional representation in all contacts with both, team members and members.
• Consistently reflects and displays each of our “ISMs” in daily job performance, as well as in all business interactions while executing on our goals and initiatives.
• Learns and utilizes EMEC (Every Member’s Experience Counts) in day-to-day responsibilities when communicating with members only.

Qualifications

• High school diploma or general education degree (GED); Associate’s Degree in business or related field is preferred.
• 3+ years of experience working in a professional environment.
• Experience working in a retail or financial services environment and knowledge of financial services and products.
• 3+ years of strong sales-oriented experience, preferably in a financial institution or related field.
• Has real world financial experience – either personally or professionally.
• Understands the differences in products and services offered by other financial institutions to those offered by the Credit Union.
• Has ability to read, write and comprehend simple business correspondence and effectively present information in one on one and small group situations.
• Has ability to operate standard office technology, equipment and tools.
• May occasionally be required to lift and/or move up to 50 pounds.
• Must truly enjoy and like people. The ability to positively engage quickly and maintain that engagement throughout the entire transaction process is critical.
• Must have very strong interpersonal skills and exude a positive attitude at all times.
• Maintains a professional appearance and demeanor at all times.
• Must be the subject matter expert (SME) in the Teller role for others to model behaviors, skills, and tasks from.