Financial Services Representative

Essential Functions & Responsibilities

• Receives and processes member financial transactions, including deposits, withdrawals and loan payments, and issues negotiable items such as money orders, cashiers checks and gift cards to members.
• Processes transfers from member accounts as requested.
• Prepares member wire requests.
• Balances cash drawer daily, and maintains security of assigned cash drawer at all times.
• Assists with nightly branch balancing duties.
• Assists with cash drawer discrepancies or posting errors.
• Assists members with opening and closing accounts.
• Identifies member needs and recommends products; addresses and resolves member problems, inquiries or complaints.
• Safeguards all documents are complete and contain accurate information.
• Interviews members to determine loan type/product to fit their needs.
• Prepares and reviews all loan documents for completeness and accuracy; schedules the loan closing and funding.
• Verifies loan documentation for accuracy, completion, and adherence to policies and procedures.
• Knowledgeable of all Credit Union lending policies and procedures.
• Knowledgeable of all State and Federal lending laws, rules and regulations.
• Ensures loan documents are filed and scanned in electronic data storage system. Forwards to appropriate department for filing with applicable provider or state agency.
• Identifies member needs, offers other credit union products/services and educates members on ancillary loan products.
• Assists with other branch duties as needed.

Position Requirements

• Minimum three years of lending experience preferred.
• A high school education or GED required.
• Ability to analyze data for equitable resolutions.
• Proficient with problem solving and critical thinking skills.
• Ability to work regular full-time hours.
• Ability to work on-site at designated location.
• Ability to communicate with courtesy, tact, and diplomacy and model exemplary member service.
• Proficiency in Microsoft Office and graphics software applications.
• Must be bondable.

Ergonomic Considerations

• Must be able to sit and/or stand for extended periods of time (6 to 7 hours per day).
• Must be able to view a computer screen, use a keyboard to enter information, and manipulate a mouse.

Benefits

• Annual Paid Time Off
• Quarterly Performance Review
• Annual Compensation Review
• Medical, Dental and Vision Medical PPO plan
• Dental PPO plan
• Vision plan
• Employee Assistance Program (EAP)
• Retail
• 401k, Brazos Valley Schools Credit Union match of 100% up to 6% of your base income
• Income Replacement and Life Insurance – 100% Brazos Valley Schools Credit Union paid
• Short Term Disability
• Long Term Disability
• Life and Accidental Death & Dismemberment Insurance (AD&D)
• Voluntary Benefits
• Additional Life Insurance for Employee and Dependents
• Hospitalization Insurance
• Critical Illness Insurance
• Pre-Paid Legal
• Identity Protection
• Other benefits offered that are not through payroll deduction
• Ongoing Leadership Training and Development
• Career Path and Succession Planning
• Community Volunteer Opportunities
• Employee Scholarships
• AAA Discount
• Discount tickets to events and travel