Financial Services Representative

Responsibilities

• Counsel and cross-sell members on all services offered by Founders and make decisions on loans as specified in the Loan Originator section of Loan Policy.
• Understand and explain new eligibility requirements for membership.
• Open new accounts (Savings, checking, money management, etc.), account maintenance, ordering checks, and assist members with service-related issues.
• Recognize and cross-sell Founders products and services, including Call 24, Online Banking, Mobile Banking, eStatements, Visa Debit/Credit Cards, ATM cards, etc.
• Maintain share certificates and IRAs, provide counseling, process account maintenance, and stay informed about relevant regulations.
• Maintain an individual cash box and comply with regulatory and procedural guidelines.
• Process plastic card applications, issue cards, change PIN numbers, assist with problems, and refer members to Founders Investment and Insurance Service agents.
• Approve loans within Matrix Lending authority guidelines and seek further approval for larger requests.
• Provide assistance with collecting delinquent accounts, verify proper lien recording, insurance verification, and value assessment before loan closing.
• Work in various offices as needed and comply with Founders’ policies and procedures, as well as applicable laws and regulations.

Requirements

• Minimum two years of experience in a financial institution handling complex member issues, or two years of customer service experience.
• Associate degree (2-year degree).
• Strong interpersonal and communication skills, with the ability to build positive relationships with members.
• Efficient, accurate, and independent work in a fast-paced environment.
• Proficiency with computer systems and ability to learn new software as needed.
• Bilingual (English/Spanish) applicants strongly encouraged, though not required.

Benefits

• Paid Holidays
• Paid Time Off
• Family-oriented culture with work/life balance
• Retirement Plan (401k with employer contributions + Pension Plan fully funded by FFCU)
• Comprehensive Health and Dental Insurance
• Life and Accidental Death & Dismemberment Insurance (at no cost to employee)
• Voluntary Supplemental Life Insurance coverage for employee, spouse, and children
• Health Care and Dependent Care Flexible Spending Accounts
• Long-Term Care Plan
• Short-Term and Long-Term Disability Insurance
• Tuition reimbursement to assist with furthering education
• Certifications - Assistance with achieving and maintaining Fit Founders Wellness Program