Financial Services Representative

Responsibilities

• Counsel and cross-sell members on all services offered by Founders and make decisions on loans as specified in the Loan Originator section of Loan Policy.
• Understand and explain the new eligibility requirements for membership.
• Open new accounts (Savings, checking, money management, etc.), account maintenance, ordering checks, and assist members with any problems they may incur with our services.
• Recognize and cross-sell FFCU products and services, including Call 24, Online Banking, Mobile Banking, eStatements, Visa Debit/Credit Cards, ATM cards, etc.
• Maintain share certificates and IRAs, including counseling members on features and benefits, processing account maintenance as required, and staying abreast of all regulations.
• Maintain an individual cash box and comply with all regulatory and procedural guidelines associated with performing necessary transactions.
• Manage plastic card maintenance in branch (processing applications, issuing cards, blocking cards, changing PINN #’s, assisting with problems, etc.).
• Interview applicants, read and understand credit reports, and cross-sell Founders loan products.
• Offer additional products such as GAP, extended warranties, payment protection, etc.
• Refer members to Founders Investment and Insurance Service agents.
• Approve loans to members within Matrix Lending authority guidelines. Seek further approval for loan requests exceeding set limits.
• Provide assistance with the collection of delinquent accounts.
• Verify that all secured loans have properly recorded liens, insurance verification, and necessary values obtained prior to loan closing.
• Work in various offices, as needed.
• Comply with Founders’ policies and procedures, as well as applicable laws, regulations, and statutes issued by federal agencies such as NCUA and FFIEC, including, but not limited to, GLB and BSA.

Requirements

• Minimum two years of experience in a financial institution handling complex member issues, or two years of customer service experience.
• Associate degree (2-year degree).
• Strong interpersonal and communication skills, with the ability to build positive relationships with members.
• Able to work efficiently, accurately, and independently in a fast-paced environment.
• Proficiency with computer systems and ability to learn new software as needed.
• Bilingual (English/Spanish) applicants strongly encouraged to apply — not required but highly valued for serving our diverse membership.

Benefits

• Paid Holidays
• Paid Time Off
• Family-oriented culture that values work/life balance
• Retirement Plan (401k with employer contributions + Pension Plan fully funded by FFCU)
• Comprehensive Health and Dental Insurance
• Life and Accidental Death & Dismemberment Insurance (at no cost to employee, spouse, and children)
• Voluntary Supplemental Life Insurance coverage for employee, spouse, and children
• Health Care and Dependent Care Flexible Spending accounts
• Long Term Care Plan
• Short-Term and Long-Term Disability Insurance
• Tuition reimbursement to assist with furthering education
• Certifications - Assistance with achieving and maintaining Fit Founders Wellness Program