Financial Services Claims Adjuster- West Coast

Duties and Responsibilities

• Educate clients/customers on card benefit insurance programs and procedures.
• Provide accurate, professional service and maintain a customer-focused approach.
• Review claim information and enter data using standard procedures.
• Review submitted documentation for accuracy and completeness.
• Investigate questionable claims in collaboration with management.
• Adjudicate claims and provide settlements in accordance with laws and policy provisions.
• Make claim approval/denial decisions within authority limits or escalate as needed.
• Document all actions and outcomes in the system.
• Strive for high performance in customer satisfaction, efficiency, and quality.
• Maintain positive working relationships with internal and external stakeholders.
• Support multiple client product lines and stay current with industry changes.

Requirements

• 2+ years of prior Claims Adjuster experience.
• Active All-Lines (Independent/Company) license and required continuing education hours up to date.
• Relentless drive to provide exceptional customer service.
• Excellent verbal and written communications skills and ability to draft business-level communications when responding to customers.
• Strong listening, problem solving, and negotiating skills.
• Strong analytical skills.
• Prior proven organizational and multi-tasking ability with an ability to adapt quickly in a fast-paced work environment.
• Detail oriented with a commitment to excellence.
• Prior proven ability to work independently with minimal supervision to manage schedules and meet deadlines.