Financial Services Claims Adjuster
This posting is intended to build our talent pipeline for future opportunities and does not represent an immediate opening.
About the role
Assurant is looking for Financial Services Claims Adjusters to join our growing team. As an Adjuster, you’ll work directly with policyholders when they have a claim. You’ll advocate for the policyholder by listening, analyzing problems, and guiding them through the claims process. You’ll use your expertise to proactively make recommendations that will help customers avoid future issues.
If you reside within a commutable distance from our Miami office, you will be required to work in-office with our current hybrid model.
Miami office location: 701 Waterford Way, Miami, FL 33126
Responsibilities
- Educate clients/customers on card benefit insurance programs and procedures.
- Provide accurate, professional service and maintain a customer-focused approach.
- Review claim information and enter data using standard procedures.
- Review submitted documentation for accuracy and completeness.
- Investigate questionable claims in collaboration with management.
- Adjudicate claims and provide settlements in accordance with laws and policy provisions.
- Make claim approval/denial decisions within authority limits or escalate as needed.
- Document all actions and outcomes in the system.
- Strive for high performance in customer satisfaction, efficiency, and quality.
- Maintain positive working relationships with internal and external stakeholders.
- Support multiple client product lines and stay current with industry changes.
Requirements
- 2+ years of prior Claims Adjuster experience
- Active All-Lines (Independent/Company) license and required continuing education hours up to date
- Relentless drive to provide exceptional customer service
- Excellent verbal and written communications skills and ability to draft business-level communications when responding to customers
- Strong listening, problem solving, and negotiating skills
- Strong analytical skills
- Proven organizational and multi-tasking ability with an ability to adapt quickly in a fast-paced work environment
- Detail oriented with a commitment to excellence
- Strong attention to detail and problem-solving skills
- Minimum high school diploma or GED
- Proven ability to work independently with minimal supervision to manage schedules and meet deadlines
If you reside within a commutable distance from our Miami office, you will be required to work in-office with our current hybrid model.
Miami office location: 701 Waterford Way, Miami, FL 33126
Benefits
- Medical benefits begin on your first day
- Tuition reimbursement available after 6 months, up to $5000 annually
- Competitive paid time off, including holidays
About the company
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant: a passion for service, an ability to innovate in practical ways, and a willingness to take chances. We call our culture The Assurant Way.