Financial Service Representative (Beverly area, Western Avenue)

About the role

Heights Finance, a proud member of the Attain Finance family, brings over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers’ growing needs. Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued.

Responsibilities

• Deliver exceptional service: provide outstanding support to both new and existing customers, guiding them through the loan process with care and professionalism
• Drive sales growth: use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell
• Engage customers: manage inbound calls with confidence and make proactive outbound calls to attract new business and promote our offerings
• Support delinquency management: collaborate with customers on past-due accounts, offering solutions and working toward resolution
• Learn and grow: participate in a hands-on training program with one-on-one mentoring to build skills and confidence
• Ensure compliance: follow all regulatory guidelines and company policies to protect customer information and company assets

Qualifications

• Customer focus: a genuine desire to help others and provide top-tier service in every interaction
• Sales mindset: confidence in promoting products and services that meet customer needs
• Strong communication: excellent verbal and written communication skills, with the ability to build rapport quickly
• Problem-solving skills: ability to think on your feet and offer creative solutions to customer challenges
• Adaptability: willingness to learn new systems and processes in a dynamic environment
• Team player: a collaborative spirit with a desire to contribute to team success
• Educational background: high school diploma or equivalent required; college coursework or degree is a plus
• Industry experience: experience in customer service, sales, or consumer finance is preferred but not required—we’ll train the right candidate!

Pay

Hourly: $19.00 – $25.50. The base hourly range represents the low and high end of the anticipated hourly range for this position based on the state average. The actual base hourly offered will be determined by location, skills, knowledge, competencies, and experience.

Benefits

• Paid Time Off
• Medical, Dental, Vision and other voluntary coverages
• 401(k) program with company match, 30 days post hire, starting on the 1st of the month
• Employee Assistance Program
• Emergency Relief Fund
• Diversity and Inclusion Council
• Tuition Reimbursement
• Leadership Development Programs
• Potential to earn through the Monthly Bonus Program

Schedule

Full Time – Monday through Friday, 8:30 am to 5:30 pm with evenings and weekends based on business needs/peak seasons