Financial Service Representative

About the role

Arkansas Federal Credit Union is the largest credit union in the state, emphasizing employee engagement and outstanding service for members. Employees are encouraged to challenge the status quo and bring new ideas. With an open‑door policy from top to bottom, the credit union professionally develops staff to cultivate talent and leaders. It strives to make a difference in the lives of team members, members, business partners, and the community, and is proud to be named one of Arkansas’s Best Places to work.

Responsibilities

• Serve as an advocate and financial expert dedicated to helping members achieve their financial goals.
• Engage in meaningful conversations with members to better understand their financial needs using a proven methodology.
• Serve members with the right products at the right time to help them achieve financial success.
• Build positive relationships and earn member trust to retain long‑term connections.
• Understand Arkansas Federal products and services to enhance the member experience, deepen relationships, and attract new members.
• Use a proven model to identify members’ needs and make financial recommendations.
• Perform member account maintenance.
• Guide and assist members and business partners through loan applications and other member requests.

Requirements

• Minimum of 2 years' related customer service experience
• High school diploma or equivalent

Skills

• Friendly, conversational and trustworthy
• Technologically proficient
• Passionate and sincerely concerned for others
• Knowledgeable of financial industry models and products

Benefits

• Opportunity to make a difference in the lives of our members, team & communities
• Learning and development opportunities
• Paid community involvement up to 48 hours for hourly employees and unlimited for salaried employees
• Medical, dental, vision & life insurance
• Long- & short-term disability
• 401(k) with employer match plus additional pension plan at $0 cost to employee
• Tuition reimbursement
• 4 weeks paid time off plus 11 paid holidays in the first year
• Advancement opportunities
• Arkansas Federal Credit Union membership

Pay

Up to $25 per hour.

Schedule

No weekend work required.