Financial Service Represenative II

About the role

This position calls for individuals who are compassionate, accountable, bring real value, integrity, offer new ideas, and provide guidance to our members as well as the team. These key elements define PrimeWay’s culture. The Financial Service Representative II identifies members’ financial needs and recommends appropriate solutions, while assisting members with financial transactions involving cash and other negotiable monetary instruments.

Responsibilities

• Demonstrate a commitment to PrimeWay’s culture by adhering to the G-VAL-HI promise, contributing to team success, and living by the core values that define the CARING culture.
• Greet members with a friendly, welcoming smile as they enter the building.
• Receive and process member financial transactions, including deposits, withdrawals, loan payments, and merchandise sales.
• Perform daily member services, such as opening and closing accounts and conducting account research.
• Update member information and records as requested according to standard operating procedures.
• Complete requests for special services, such as statement copies, check copies, stop payment orders, and debit cards.
• Identify, record, and report fraudulent activity to prevent potential losses.
• Observe PrimeWay guidelines, policies, and procedures to adhere to compliance, regulations, and security standards.
• Demonstrate functional knowledge of the Bank Secrecy Act and other Federal laws, including the U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.
• Establish positive and productive working relationships at all levels within the organization.
• Review account profiles during teller transactions to suggest appropriate PrimeWay products and services.
• Build member relationships to ensure usage of PrimeWay FCU as their primary financial institution.
• Facilitate discussions with members to uncover needs beyond those initially presented.
• Evaluate credit reports to present members with appropriate PrimeWay products and services.
• Make outbound phone calls to existing members.
• Originate and close consumer loans in a timely manner by guiding the member through the process and setting proper expectations from application to funding.
• Demonstrate accountability for personal contributions toward all personal, team, and organizational goals in loans, GAP, extended warranties, debt protection, deposits, and service.
• Submit business partner referrals when appropriate.
• Maintain an expert level of product knowledge.
• Identify and originate real estate loans and referrals.
• Open and maintain IRA accounts with accuracy.
• Collect and present data to the team regarding progress toward goals.

Requirements

• High school education or GED.
• 6 months – 2 years of relevant experience.
• 2 years of credit union or banking experience.

Skills

• Ability to maintain diplomacy, trust, courtesy, and tact.
• Excellent communication skills.
• Ability to use applicable computer software.
• Ability to motivate or influence others.

ADA Requirements

• Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs.
• Capable of climbing/descending stairs in emergency situations.
• Able to operate routine office equipment including telephone, copier, facsimile, and calculator.
• Able to routinely perform work on a computer for an average of 6-8 hours per day.
• Able to work extended hours when required or requested by management.
• Capable of regular, reliable, and timely attendance.

Benefits

This position is eligible for a $750.00 sign-on bonus, payable after the successful completion of 30 days of employment. The employee must be actively employed and in good standing at the time of payment.