Financial Resolutions Specialist

Position Summary

Metro Credit Union is seeking a detail-oriented and results-driven Recovery Specialist to join our team. This role is responsible for managing charged-off accounts and working directly with members to achieve full repayment or reach equitable settlement agreements. The ideal candidate will bring strong analytical skills, sound judgment, and a commitment to delivering member-focused solutions.

Key Responsibilities

• Congduct negotiations with members to secure repayment of charged-off accounts, aiming for full recovery or satisfactory settlement.

• Recommend accounts for litigation when appropriate, ensuring timely action to avoid statute limitations and maximize recovery.

• Monitor internal collection accounts, queues, and dashboards weekly to track performance and escalate non-performing accounts to management.

• Utilize skip tracing and asset search tools to locate members and identify assets that support recovery efforts.

• Assess member eligibility for specialized Recovery products and present appropriate solutions.

• Review and analyze assigned accounts daily, determining the most effective collection strategies.

• Perform additional duties and support special projects as assigned by management.

Qualifications

• Proven experience in collections, recovery, or financial services preferred

• Strong communication and negotiation skills

• Ability to work independently and manage multiple priorities

• Familiarity with skip tracing tools and recovery platforms is a plus

• High level of integrity and professionalism

Pay

$30.71-$41.55/hr. The salary range listed gives a general idea of what we expect to offer. We consider your experience, unique strengths, and the impact you’re likely to make in the role. On top of that, we offer a competitive benefits package and other perks that round out the total compensation.

Benefits

• Comprehensive Benefits

• Health, Dental, and Vision coverage for employees working minimum of 20 hours/week; Metro provides assistance toward premiums and copays

• Sales Incentives; annual retention bonus vesting program

• Three weeks paid vacation; 11 paid holidays

• 401(k) with matching plan & safe harbor plan – allowing every employee to save for retirement. Metro contributes 3% regardless of employee’s contribution

• Wellness Incentives; Employee Assistance Program; Flexible Spending Account; Health Savings Account; Prescription Drug program and range of voluntary benefits (LTD, STD, AD&D); access to no-interest loans; $150/Quarter reimbursements for wellness and lifestyle expenses

• Discounts on Pet Insurance

• Strong growth opportunities with development plans and position-related or job-related tuition assistance to help you attain your long-term career goals

• Growing, dynamic environment - no day is ever the same and join an exceptional team of co-workers

• Exceptional training program (classroom, on-the-job, and mentoring)

• Stable and growing organization