Resolutions Specialist

Educate customers

Educate customers on buyer protection coverage/arbitration policies, limitations, and review process.

Receive e-mail notification

• Receive e-mail notification of claim
• Gather information from parties involved via phone and e-mail to support claim resolution

Document and Mediate

• Document phone calls, supporting documents (e.g. repair information, OEMs, DMV and law enforcement agency) for each case
• Serve as mediator for successful resolution of claim working between buyer and seller
• Explain findings and determine outcome according to client policy

Research and Communication

• Perform all manner of research to support decision – work effectively with state agencies and vendors
• Keep claimant apprised of progress

Understand Policies

• Demonstrate a clear understanding of company policies and practices
• Investigate/research issues ranging from vehicles to mobile phones and electronic equipment
• Communicate effectively and confidently with stakeholders (clients, buyers, sellers, agencies, attorneys)
• Understand and apply client policies and exercise judgement