ACCOUNTS RESOLUTION SPECIALIST

About the role

The Resolution Specialist is responsible for managing delinquent accounts to minimize financial losses and support members in resolving their financial challenges. This role involves analyzing account activity, identifying potential default situations, fraudulent activity, creating repayment plans for past due loans and workouts, and ensuring compliance with credit union policies and regulations.

Responsibilities

• Monitor and manage delinquent accounts, including personal loans, auto loans and credit cards, to ensure timely payments.
• Contact members via phone, email, text and mail to discuss overdue payments and negotiate repayment plans.
• Maintain accurate records of all collection activities and member interactions/conversations, including skip tracing.
• Develop recovery strategies to minimize loss and maximize recoveries.
• Communicate with other departments within the credit union to resolve member issues and provide exceptional service.
• Collaborate with manager of account statuses and collection activities.
• Recommend accounts for charge off, repossession or other legal action and prepare files accordingly.
• Aid in the development and implementation of strategies to reduce delinquency and loss.
• Aid in projects as needed.

Qualifications

• Associate or bachelor’s degree in banking/finance a plus or minimum of 2 years equivalent banking experience in lieu of degree
• Proven experience in secured / unsecured loan collections and recovery in banking or credit union
• Excellent communication and interpersonal skills
• Strong problem-solving and attention to detail
• Ability to analyze data and make informed decisions
• Proficiency in using financial software and Microsoft Office Suite
• Ability to work in a fast-paced environment both independently and as part of a team
• Impact and results driven

Additional duties assigned

• Complies with all federal, state, and organizational policies, procedures, and processes, including (but not limited to) the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).

Impact and results driven

Core Values

Exhibits ongoing commitment and display of CTFCU core values.

Disclaimer and Acknowledgment

Position descriptions possess the essential functions and basic duties of the role. Peripheral tasks may have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements contained above be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Equal Opportunity Employer

The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.