Account Resolution Specialist

Responsibilities

• Contact and collect accounts 10-60 days past due to arrange for timely payments
• Process phone calls, internal inquiries, meetings, and other requests simultaneously
• Process research and correspondence in relation to customer disputes and collection problem inquiries
• Determine why customers are delinquent and overcome obstacles to ensure payment
• Expect to work 36 accounts per day

Requirements

• Demonstrated ability to perform in a high intensity, customer focused environment
• Proven track record of excellent written and verbal communication skills and negotiation skills
• Ability to research, analyze and resolve problems
• General math and computation skills
• Oral people skills
• Ability to follow processes and procedures
• Effectively process high volume incoming/outgoing phone calls

Qualifications

• Education: High school graduate or equivalent
• Experience: Desire collection experience in financial services-leasing or equivalent (but not necessary)

Benefits

• Financial Benefits: Competitive Compensation, Monthly Bonuses for Eligible Employees, 401(k) and Company Match, Annual Profit Sharing, Paid Time Off, Health, Wellbeing, And Family Planning Benefits, Paid Vacation, Paid Sick Days, Paid Holidays, Gym Reimbursement, Health Insurance, Dental Insurance, Vision Insurance, Short-Term and Long Term Disability, Company Paid Life Insurance, Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Employee Assistance Program, Parental Leave, Education And Career Planning Benefits, Tuition Assistance, Networking Opportunities, Leadership Development Opportunities, Perks, Paid Parking, Service Awards, Hybrid work arrangements, Business casual environment, Strong organizational culture

Schedule

• Hybrid work arrangements

Pay

• Competitive Compensation