Financial Regulatory Technician - Real Estate Tax Technician

Are you Richmond R.E.A.D.Y ? R espect. E quity. A ccountability. D iversity… YOU !!! About This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements: Virginia Retirement System (VRS) Language Incentive Referral Bonus T uition Assistance Program Description The Real Estate Tax Technician supports the City’s assessment and collection of real estate taxes by performing research, account maintenance, billing support, and customer service activities within the Real Estate unit. The position assists with relief programs, prepares applicable notices and records, and provides second-line support for escalated Real Estate inquiries. Work is performed in accordance with established procedures, policies, and statutory requirements to ensure accurate and timely administration of property tax obligations. Duties include but are not limited to Real Estate Tax Account Administration Conducts research on real estate tax accounts to verify data accuracy and resolve discrepancies. Processes account updates, corrections, and maintenance activities in accordance with policies and applicable tax codes. Supports preparation, issuance, and reconciliation of real estate tax bills and notices. Reviews and processes delinquent real estate tax payments and assists with desk audits as needed. Investigates account issues and collaborates with internal staff to resolve tax-related conflicts. Customer Service and Taxpayer Support Provides standard information to taxpayers in-person, by phone, and via written correspondence regarding real estate tax assessments, billing, and payments. Serves as second-line support for escalated Real Estate customer service tickets, ensuring accurate, timely, and courteous resolution. Assists taxpayers with relief program inquiries and required documentation, ensuring eligibility factors are met. Explains tax obligations and deadlines. Records, Reporting, and Administrative Support Prepares public records, tax notices, and legal/court documentation related to real estate taxes. Maintains accurate digital and physical files, ensuring compliance with retention and confidentiality standards. Provides administrative support within the Real Estate unit, including data entry, document processing, and general clerical tasks. Assists with generating reports related to collections, assessments, outstanding taxes, and unit performance metrics. Performs other duties as assigned by the Customer Service Supervisor to support efficient operations. Qualifications, Special Certifications And Licenses KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge (some Combination Of The Following) Basic math, accounting, business, and financial policiesCity and State codesComputer programs such as Microsoft Office SuiteElectronic databases and related software applications such as MUNIS, Clear, TACS, and AccurintOffice equipment such as a multi-line phonePersonal property tax codes and collection tax laws Skills (some Combination Of The Following) AssessmentsCollections Oral and written communicationCustomer serviceConducting researchCash handlingData entry Abilities (some Combination Of The Following) Analyze informationPay attention to detailThink criticallyFollow directions and established procedures Minimum Training And Experience High School Diploma or GEDAssociate's degree preferred Two years of accounting support experience such as processing payments, providing direct customer service, calculating funds owed, and investigating/collecting delinquent paymentsAn equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification LICENSING, CERTIFICATIONS, And OTHER SPECIAL REQUIREMENTS None required Equal Employment Opportunity Statement The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Veronica Kenner, by email at HR-ADA@rva.gov. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training. The City of Richmond Values Veterans. We are an official V3 Certified Company. The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.