Financial Operations Specialist II

About the role

The Financial Operations Specialist II at Velera is responsible for responding to internal and external customer inquiries, assisting with training new staff, and managing service tickets. This role requires a combination of accounting or banking experience and strong problem-solving skills.

Responsibilities

• Assist with training new staff in Financial Operations functions.
• Review and provide updates for job procedures and policies within the department.
• Complete daily exception item processing in adherence with established timeframes.
• Correct errors with clearing institutions, 3rd party vendors, and/or credit unions.
• Review physical checks and process validated payments, reject and return payments that cannot be validated following departmental guidelines and adhering to all documentation requirements.
• Work and resolve settlements tickets from internal and external clients via ticketing portal.
• Resolve settlement issues and inquiries on functions performed and products serviced in Financial Operations.
• Reconcile balance consolidation daily transaction postings between vendors, cardholders, and Credit Union/FIs, completing requests related to check copies, stop payments, and other inquiries related to this product.
• Process and balance daily Convenience check files ensuring transactions and returns are completed within the established guidelines and bank timeframes. Completing check copy, stop payment and other inquires related to this product.
• Maintain current, working knowledge of both in-house and external systems.
• Perform other duties as assigned.

Requirements

• Associates degree or equivalent business experience required.
• Four (4) years accounting or banking related experience required; preferably in the area of Settlement or Finance.

Qualifications

• Associates degree or equivalent business experience required.
• Four (4) years accounting or banking related experience required; preferably in the area of Settlement or Finance.

Skills

• Strong problem-solving skills.
• Attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Benefits

Velera offers competitive wages, medical with telemedicine, dental and vision benefits, basic and optional life insurance, paid time off (PTO), maternity, parental, family care, community volunteer time off, 12 paid holidays, company-paid disability insurance, 401(k) (with employer match), health savings accounts (HSA) with company provided contributions, flexible spending accounts (FSA), supplemental insurance, mental health and well-being: Employee Assistance Program (EAP), tuition reimbursement, wellness program, and E-Verify compliance. Velera is an equal opportunity employer and provides reasonable accommodations for individuals with disabilities.