Financial Counselor - Tidelands - MUSCP

Job Duties and Responsibilities

• Function as integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect.
• Notify patients of copayments/deductibles/deposits prior to services being rendered and collect when applicable.
• Provide estimates using the fee estimation tool in Epic, assist in resolution with processing of Financial applications.
• Minimizes patient complaints through effective and accurate communication and education related to patient out of pocket costs for hospital and physician services.
• Proactively identifies discrepancies within EPIC Tool and works with appropriate teams to resolve.
• Accepts payments made in advance of service and hands off to appropriate billing office for posting to patient account.
• For patient/families with insurance, calculate patient estimate based on plan, benefits and out of pocket thresholds; discuss and finalize method of payment.
• Ensures all activities are documented within EPIC.
• Obtain and record accurate patient data, assure compliance with all state and federal regulations to include informing patients about our programs (FAP, Cobra.).
• Work closely with internal and external peers and communicate at a high level of professionalism.
• Interact with State workers and external partners to accomplish work efforts.
• Ensure that all the patient accounts are appropriately processed and worked for financial counseling, including noting all areas so that work is visible to the Health Care Team.
• Have the ability to understand and interpret credit bureau data and possess strong communication skills to include both formal and informal communication.
• To work accounts assigned to patient work queues in Epic meeting departmental established expected metrics.
• Compliant with all MUSC Health Policies and Procedures.
• Other duties as assigned.

Required Minimum Training and Education

• Education: High School diploma or equivalent
• Work Experience: 0 – 6 months
• Degree of Supervision: Must be able to work independently with minimum supervision. Must exhibit the ability to analyze and determine necessary steps to provide expected outcome and follow through with actions.
• Required Licensure, Certifications, Registrations: N/A

Physical Requirements

• Continuous requirements are to perform job functions while standing, walking and sitting.
• Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions.
• Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors.
• Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36" to overhead 15 lbs.
• Infrequently work in dusty areas and confined/cramped spaces.