Financial Counselor (Rheumatology)

About the role

Austin Regional Clinic offers a comprehensive benefits package including medical, dental, vision, flexible spending accounts, paid time off, 401(k), employee assistance program, life insurance, long term disability, tuition reimbursement, child care assistance, health & fitness, sick child care assistance, and more. For more information, visit our careers page.

Responsibilities

• Utilizes Medical Present Value’s Patient Responsibility Pricer application to prepare estimates for medical services.
• Contacts patients to provide a verbal estimate and attempts pre-collection of the patient responsible amount.
• Educates patients on their financial responsibilities and mails a formal copy of the estimate.
• Maintains file copies of estimates and returns telephone calls within timeframes established by department.
• Interacts with providers’ office and the billing office staff.
• Receives inbound telephone calls from internal and external customers, verifies information, and explains information to patients/customers.
• Provides financial counseling service/payment arrangements to walk-in patients with outstanding account balances.
• Documents details in account notes and forwards patient refund request information to Refunds processing.
• Reviews account transactions for accuracy, uses appropriate transaction and ANSI codes per Posting guidelines, and documents patient correspondence.
• Contacts patients to acknowledge receipt of correspondence in a timely manner, whenever necessary.
• Obtains updated insurance information and forwards to the Registrations unit for eligibility verification.
• Utilizes Payor Websites efficiently and maintains confidential security passwords.
• Receives credit card payments via telephone and posts payment accordingly.
• Establishes payment plans per Payment Agreement guidelines and works closely with Collections Department or directly with Customers on payment of balances due.
• Sets up accounts with payment plan information and clearly documents the terms of the agreement.
• Consults with Supervisor prior to offering discounts for non-covered services.
• Assists supervisor with disputed accounts which may require additional follow up and/or rework.
• Keeps complete, accessible, and current Payor information.
• Provides assistance to coworkers as requested and/or necessary.
• Responds professionally and effectively to questions from external sources, i.e., customer or carrier, and internal sources, i.e., provider or management team.
• Attends required inservices/training sessions/department meetings.
• Meets performance competency standards for Registrations and Patient Accounts.
• Performs other duties as assigned.

Qualifications

• High school diploma or GED.
• One year previous customer service experience in medical billing and collecting money.
• Experience with CPT and ICD coding (preferred).
• Some higher education (preferred).
• Bilingual in English/Spanish (preferred).

Skills

• Knowledge of legislative and private sector third party regulations and guidelines.
• Excellent verbal and written communication skills.
• Excellent computer and keyboarding skills, including familiarity with Windows.
• Ability to sit for extended periods of time at a computer workstation.
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to align own actions with those of other team members committed to common goals.
• Ability to understand, recall, and communicate, factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job duties.

Work Schedule

Monday- Friday 8AM-5PM