Patient Financial Counselor

The US Oncology Network · Englewood, CO · Yesterday

On-siteFinance$18.29–$25/hrFull-time

Overview

Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care, seeks an experienced Patient Financial Counselor in Englewood, at our Swedish location. This role is part of a dedicated team committed to providing exceptional care and support to cancer patients.

Responsibilities

Meet with patients to review and explain insurance coverage, estimated out-of-pocket costs, and financial responsibilities
Educate and assist patients with copay assistance programs, grants, and other financial resources
Collect patient balances in accordance with organizational policies and procedures
Create and manage patient budget or payment plans tailored to individual needs
Document financial discussions and actions clearly and accurately in the appropriate system
Collaborate closely with front-end staff, billing, collections, and other revenue cycle team members to ensure continuity of care and financial accuracy
Maintain a task-oriented approach while balancing multiple priorities and meeting deadlines
Support team-based workflows and actively contribute to a positive, collaborative work environment

Qualifications

High School diploma or equivalent required
At least 3 years experience in healthcare financial counseling, patient accounts, billing, or revenue cycle strongly preferred
Strong communication and interpersonal skills with the ability to engage patients sensitively and professionally
Excellent communication skills, written and verbal
Demonstrated ability to work independently while also functioning effectively as part of a team
High level of organization, attention to detail, and time-management skills
Comfort with technology, EPM/EHR systems and financial platforms

Pay & Benefits

Salary Range: $18.29-$25.00 Pay is based on several factors including but not limited to education, work experience, certification, etc. As of the date of this posting, in addition to your salary, RMCC offers the following benefits for this position, subject to eligibility requirements: Health, dental, and vision plans; wellness program; health savings account; flexible spending accounts; 401(k) retirement plan; life insurance, short-term disability insurance; long-term disability insurance, Employee Assistance Program; PTO, holiday pay, tuition reimbursement, and employee paid critical illness and accident insurance

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires manual and finger dexterity, and eye-hand coordination for computer work. Occasionally lifting files or paper weighing up to 30 pounds. Requires corrected vision and hearing to normal range for telephone contacts.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with staff, patients and the public.