Financial Counselor - Kennedy ED Healthplex
About the role
The Financial Counselor supports medically stable Emergency Department patients by completing financial screening, insurance verification, registration, scheduling, and point-of-service collections. This role ensures compliance with Medicare requirements, EMTALA, CMS, TJC, and HIPAA regulations while accurately obtaining and validating demographic, clinical, and financial information.
Responsibilities
- Obtains, verifies, and documents complete demographic, insurance, and financial information for Emergency Department patients prior to discharge or follow-up care.
- Performs insurance verification, benefit validation, and patient financial responsibility calculations in compliance with Medicare and third-party payer requirements.
- Counsels patients on eligibility and enrollment for financial assistance programs such as HCHCP and educates them on available options.
- Calculates and communicates self-pay pricing and collects patient financial responsibility in accordance with hospital policies.
- Schedules follow-up physician appointments and add-on services, ensuring accuracy and compliance with TGH policies and procedures.
- Provides concierge-level assistance to patients, family members, and visitors, including wayfinding, registration support, and service recovery.
- Ensures compliance with EMTALA, CMS, TJC, and HIPAA regulations when validating hospital accounts and interacting with patients.
- Collaborates with nurses, physicians, ancillary departments, insurance carriers, care management, HIM, and external partners to coordinate care and financial support services.
- Maintains accurate account notes, completes work queue follow-up, and resolves patient or staff issues under guidance of leadership.
- Participates in performance improvement initiatives, required training, and continuing education while promoting teamwork, professionalism, and accountability.
Requirements
High School Diploma or GED. Three (3) years’ experience in Registration, Scheduling, and/or Collections and Billing.
Qualifications
None specified.
Skills
Knowledge of Medicare requirements, EMTALA, CMS, TJC, and HIPAA regulations. Excellent communication and customer service skills. Ability to work independently and as part of a team. Strong organizational and time management skills. Proficiency in Microsoft Office and electronic health record systems.
Benefits
N/A
Pay
$19.00 per hour
Schedule
Part-time, Monday through Friday, 7:00 AM - 7:00 PM
Job Location
TGH ED Kennedy
Eligible for Remote Work
No
Shift
Day
Job Type
On Site
Minimum Salary
$19.00
Job Posting Date
Jul 23, 2026, 12:12:43 PM