Financial Counselor

About the role

Financial Counselors provide guidance to patients regarding financial responsibilities that result from the acceptance of the facility's services. They assess patients' financial ability, advise on insurance benefits, explain financial liability, collect payment, identify funding sources, and resolve any confusion the patient may have about their financial obligations to the facility.

Responsibilities

• Counsel patients regarding financial responsibilities resulting from the acceptance of the facility's services.
• Assess patients' financial ability and advise on insurance benefits.
• Explain financial liability and collect payment.
• Identify funding sources and resolve any confusion the patient may have about their financial obligations.
• Accurately and timely verify insurance benefits, including contacting patients and/or guardians to obtain additional insurance information, researching and maintaining an ongoing collective knowledge of HMO, PPO, Medicaid, Medicare, and commercial insurance reimbursement rates and criteria, evaluating plans to calculate and estimate of the patient's out of pocket charges, collecting any co-pays, co-insurance, deductibles, etc., and exploring patient's financial circumstances to ensure fair and reasonable repayment terms.
• Problem-solve effectively and handle healthy stress in a positive manner.
• Maintain harmonious relationships with nursing personnel, medical staff, hospital administration, and all hospital departments.
• Patiently, clearly, and accurately advise patients of financial obligations.

Requirements

• Exceptional customer service and telephone skills are a must.
• Familiarity/knowledge of crisis intervention and at-risk populations struggling with crisis & substance use disorders.
• High school diploma required; advanced education preferred.
• Proficient in use of software programs and exposure to EHR systems preferred.
• Minimum of one year of business, healthcare, or insurance related experience.
• PPI / HIPPA knowledge preferred.
• Comfortable with at-risk populations and talking over financial responsibility regarding PHP/IOP/IP treatment.
• Follow auditing procedures and documentation of patient records.
• CPR & First Aid/Universal Precautions (or ability to receive through company within 30 days).

Qualifications

• High school diploma required; advanced education preferred.
• One year of business, healthcare, or insurance related experience.
• PPI / HIPPA knowledge preferred.
• Comfortable with at-risk populations and talking over financial responsibility regarding PHP/IOP/IP treatment.
• Follow auditing procedures and documentation of patient records.
• CPR & First Aid/Universal Precautions (or ability to receive through company within 30 days).

Skills

• Exceptional customer service and telephone skills.
• Familiarity/knowledge of crisis intervention and at-risk populations struggling with crisis & substance use disorders.
• Proficiency in use of software programs and exposure to EHR systems.
• PPI / HIPPA knowledge.
• Comfortable with at-risk populations and talking over financial responsibility regarding PHP/IOP/IP treatment.
• Follow auditing procedures and documentation of patient records.
• CPR & First Aid/Universal Precautions (or ability to receive through company within 30 days).

Benefits

• Comprehensive medical, dental, and vision plans, plus flexible-spending and health-savings accounts.
• Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage.
• Tuition reimbursement, loan assistance, and 401(k) matching.
• Employee assistance program including mental, physical, and financial wellness.
• Professional development and growth opportunities.

Pay

Your wage scale is $23-$27 per hour.

Schedule

You will work on-site, Monday-Friday, 9am-5:30pm MST (open to Saturday availability).