Financial Counselor II

Overview

Be inspired. Be rewarded. Belong. At Emory Healthcare. Benefits include comprehensive health benefits starting day one, student loan repayment assistance, family-focused benefits, wellness incentives, ongoing mentorship, development, and leadership programs, and more.

Responsibilities

• Provide financial screening for patients in a clinical specialty of the Emory Clinic, Inc., to secure maximum reimbursement through upfront identification and collection of patient liabilities.
• Maintain in-house accounts to improve revenue and timely payment of claims.
• Complete cost estimates and follow guidelines associated with pre-payment process.
• Maintain patient confidentiality; comply with HIPAA and compliance guidelines established by Emory Healthcare.
• Financial Counseling II must have knowledge of all aspects of Emory Healthcare processes from registration to billing.
• Interact with section staff, patients, and Financial Counselors to handle financial arrangements, account inquiries, and account reconciliation.
• Financial Counselor II must collect payments or determine insurance eligibility for patients prior to their visits.
• Act as a liaison between Patient Financial Services (PFS) and clinic operations to resolve customer inquiries related to billing and customer satisfaction.
• Train new staff members and perform monthly audits for Financial Counselor I.
• Serve as a central resource for section faculty, staff, outside physicians, EUH, CWL, and other departments regarding financial and insurance requirements.
• Provide backup for other sections and cover satellite clinics as required.
• Complete COBRA forms and other necessary documentation in a timely manner.
• Collaborate with Social Workers and Clinical staff regarding patient resources when required.
• Perform all aspects of benefits verification.

Qualifications

• High School Diploma and minimum of four (4) years healthcare experience, two (2) of which must be in patient financial services; or any combination of equivalent education and experience.

Physical Requirements

• Up to 25 lbs, 0-33% of the work day (occasionally)
• 11-25 lbs, 34-66% of the workday (frequently)
• 0-10 lbs, 67-100% of the workday (constantly)
• Lifting up to 25 lbs
• Occasional to frequent standing & walking
• Occasional sitting
• Close eye work (computers, typing, reading, writing)

Environmental Factors

• Factors affecting environment conditions may vary depending on the assigned work area and work tasks.
• Environmental exposures include, but are not limited to: blood-borne pathogen exposure, bio-hazardous waste, chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting, patient care/handling injuries, radiation, shift work, travel may be required.
• Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.