Financial Counselor- Grove

About the role

We assist patients with all billing inquiries across the organization in a face-to-face arena. Responsibilities include reviewing bills, collecting payments, securing authorizations, and educating patients on available assistance options.

Responsibilities

• Promptly and courteously assists and provides accurate information to patients regarding their accounts or services face to face, e-mail, fax, regular mail correspondence, phone call.
• Serves as a liaison between the patient, providers, external departments or other responsible person(s) to ensure charges are applied appropriately, transactions are recorded and appropriately maintained and account balances and discrepancies are resolved within the prescribed period.
• Ensures appropriate authorizations are obtained timely and accurate estimates for upcoming procedures are provided.
• Plans, organizes, and prioritizes work to discuss with patients the importance of patients' financial responsibility.
• Edits educational the patients on various available assistance options, as well as explains the financial impact of various alternatives.
• Provides Best in Class service to every patient inquiry received to ensure and maintain high levels of patient satisfaction.
• Represents the organization by providing appropriate/applicable levels of competency and professionalism to ensure all patient issues are resolve timely, accurately, and efficiently.

Requirements

• Required - High School diploma or equivalent
• Required - 1 year of customer service, healthcare, or office experience
• Preferred - Previous Healthcare Billing/Collections/Customer Service Experience

Qualifications

• Must have computer skills and dexterity required for data entry and retrieval of patient information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Must be proficient with Windows-style applications (Word, Excel and Power Point), various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Ability to multi-task.
• Ability to perform effectively in a fast-paced ever-changing environment.
• Ability to remain calm and professional in high-pressure/stressful situations regarding patient financial and medical conversations.
• Ability to work with minimal supervision and make independent decisions.
• Reliable transportation as may be required to travel to other facilities to fill in as needed.

Skills

• Must have computer skills and dexterity required for data entry and retrieval of patient information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Must be proficient with Windows-style applications (Word, Excel and Power Point), various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Ability to multi-task.
• Ability to perform effectively in a fast-paced ever-changing environment.
• Ability to remain calm and professional in high-pressure/stressful situations regarding patient financial and medical conversations.
• Ability to work with minimal supervision and make independent decisions.

Benefits

Details on benefits are not specified in the job posting.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.

Additional Information

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

Physical and Environmental Demands: Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur. The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms. The incumbent has an occupational risk for exposure to all communicable diseases. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

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