Financial Counselor

Lifepoint Health® · Hickory, NC · 2 wk ago

On-siteFinance$10/hrPart-time

Your Experience Matters

Frye Regional Medical Center, located in the foothills of North Carolina, is a comprehensive healthcare provider with 355 beds for acute care, 81 beds for behavioral health, and over 70 primary and specialty care providers.

About the role

A Financial Counselor at Frye Regional Medical Center is responsible for maintaining and processing patient accounts, counseling patients about the admission and discharge processes, and managing payment methods.

Responsibilities

Counsel patients (or responsible parties) to establish payment methods.
Contact patients in advance of admission to obtain missing information, particularly patient signatures for accepting obligation to pay.
Estimate and inform patients of the portion of the bill they must pay directly.
Establish a payment plan for patients who cannot pay the estimated portion of the bill upon discharge.
Identify and report to the manager patients with histories of payment problems.
Ensure completeness of pre-admission and admission information, following through as needed, to obtain and document missing information/signatures prior to the patient's admission date.
Accurately interpret insurance policy provisions and calculate the self-pay portion of the patient's bill based on expected length of stay and services rendered.
Advise patients of their self-pay obligations and ensure that they sign the designated forms.
Collect self-pay monies in advance, upon entry, or at discharge according to circumstances. Ensure that a mutually agreed-upon payment agreement is documented and signed by all parties, in compliance with established guidelines and procedures.

Requirements

High school diploma or equivalent preferred.
Proficient in using software programs.
Excellent customer service and telephone skills are a must.
Minimum of one year of business or related experience including bookkeeping with use of calculating equipment and collection of monies is required.
Hospital or medical business office experience preferred.
Medical terminology preferred.

Qualifications

Education: High school diploma or equivalent preferred.

Skills

Excellent communication skills.
Knowledge of medical billing and coding.
Ability to manage multiple tasks simultaneously.

Benefits

We offer a comprehensive benefits package including:

Multiple levels of medical, dental, and vision coverage.
Tailored benefit options for part-time and PRN employees.
Life, accident, critical illness, hospital indemnity insurance.
Short- and long-term disability, paid family leave, and paid time off.
Higher education and certification tuition assistance, loan assistance, and a 401(k) retirement package with company match.
Mental, physical, and financial wellness programs.
Ongoing learning and career advancement opportunities.

Pay

The salary range for this position is TBD based on experience and qualifications.

Schedule

The schedule for this position is typically full-time, but may vary based on department needs.