Financial Counselor

Responsibilities

• Serves as a primary point of contact to investigate and determine the patient’s financial responsibility for services rendered and collect the patient’s responsibilities prior to scheduled procedures.
• Confirms patient’s benefits to determine any patient responsibility prior to procedure, i.e., deductibles, co-insurance and copays.
• Both Professional and facility outbound calls to patients to educate on financial responsibilities.
• Verifies insurance eligibility prior to services being rendered.
• Attempts to collect and post patient’s responsibility prior to procedure.
• Maintains documentation of all patient interactions in compliance with organizational standards.
• Maintains collection logs by practice for reconciliation purposes.
• Collaborates with Practices and RC Leadership.
• Collaborates with Surgical Coordinators to support prior authorizations, review for add-on procedures.
• Addressing all Revenue Cycle Correspondences, including but not limited to, email, faxes, written, and internal Practice Management communications.

Qualifications

• High School Diploma or equivalent.
• Previous experience in healthcare financial services and/or revenue cycle preferred.
• Strong knowledge of insurance identification and processes, billing procedures, and healthcare regulations.
• Strong communication skills, bilingual is a plus.
• Strong problem-solving skills.
• Proficiency with electronic health record systems and Microsoft Office Suite.