Financial Counselor

About the role

As a Financial Counselor, you’ll play an important role in helping patients understand and navigate the financial side of their care. You’ll serve as a trusted resource, guiding patients through insurance coverage, costs, and available support so they can focus on what matters most — their health. This role is ideal for someone who is compassionate, detail-oriented, and confident explaining complex information in a clear and supportive way.

Responsibilities

• Counsel patients on insurance coverage, benefits, out-of-pocket costs, and payment options
• Help patients apply for Medicaid or other coverage through the New York State Marketplace
• Review accounts and resolve complex billing or insurance issues, including coordination of benefits
• Support insurance verification and authorization processes
• Provide cost estimates for self-pay patients and collect required deposits
• Meet with patients in person or over the phone across a variety of care settings
• Collaborate with teams across the organization, including Patient Access, Billing, Social Work, and Clinical staff
• Serve as a key point of contact for patient financial questions and concerns
• Provide guidance, training, and support to Financial Clearance Representatives and Payment Services team members

Qualifications

• Required Education and Experience:
• Financial Clearance Representative II: High School diploma or High School Equivalency diploma and the equivalent of three (3) years of full-time experience in authorization and follow-up procedures or related field; or High School diploma or High School Equivalency diploma and the equivalent of two (2) years of full-time experience in Financial Clearance and/or Patient Access within the Financial Clearance Department at Roswell Park Comprehensive Cancer Center.
• Financial Clearance Representative III: Associate's degree and the equivalent of three (3) years of full-time experience in authorization and follow-up procedures or related fields; or High School diploma or High School Equivalency diploma and the equivalent of five (5) years of full-time experience in authorization and follow-up procedures or related fields; or High School diploma or High School Equivalency diploma and the equivalent of four (4) years of full-time experience in Financial Clearance and/or Patient Access within the Financial Clearance Department at Roswell Park Comprehensive Cancer Center.

Pay

The starting annual salary is $53,413 and this can include a full comprehensive benefits package.

Schedule

This role is a Full time position with a weekly hours of 37.5 Fte 0.9375 and Shift First Shift (United States of America).