Financial Counselor
Centra Behavioral Health Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Financial Counselor on our team, you're embracing a vital mission dedicated to making communities healthier.
About the role
Centra Behavioral Health Hospital is a brand-new 72 bed behavioral health facility opening in 2026. We offer high-quality, compassionate care for a wide variety of patients in need. Our teams provide evidence-based, transformational care for a broad range of mental health concerns in a compassionate, comfortable environment.
Responsibilities
- Provides accurate account and billing information to required departments within timelines specified.
- Ensures the effective implementation of collection measures for uncollected co-pays, deductibles and coinsurance.
- Serves as additional point of contact regarding benefit determination within departmental timelines.
- Maintains self-pay/ self-pay after insurance work list and ensures accounts are worked daily and documents appropriately within the software system.
- Provides required follow-up on all patient accounts with the goal of collecting any patient co-pays, deductibles and coinsurance at the time of services rendered.
- Ensures that all admitted patient accounts have been verified, corrected, and completed within 24 hours of admission.
- Gathers and collects all pertinent financial information in order to accurately assess the patient's information.
- Identifies candidates eligible for charity and submits charity requests with the appropriate financial documentation.
- Works with uninsured patients to identify potential Medicaid eligibility and makes appropriate referrals to internal or external agencies.
Requirements
- Bachelor's degree is preferred.
- Previous experience in healthcare collections, preferably inpatient and outpatient, or a related field, or any combination of education, training, or experience in health care business office setting preferred.
- Must be proficient in computer applications and possess problem-solving and math skills.
Benefits
- Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
- Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
- Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
- Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
- Professional Development: Ongoing learning and career advancement opportunities.
- Brand new facility: Brand new hospital, built from the ground up, with cutting edge equipment and technology.
Pay
Hourly range: $20.56-$27.75
Schedule
Full Time Weekdays, onsite.
About Us
Centra Behavioral Health Hospital is a 72-bed behavioral health hospital committed to offering exceptional care to the Lynchburg community. We are part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier with acute care, rehabilitation, and behavioral health facilities from coast to coast.