Financial Counselor

About the role

At Valley Springs Behavioral Hospital, we empower and support a diverse and determined workforce to drive quality, scalability, and significant impact across our hospitals and communities. Our programs offer customized rehabilitation tailored to the specific needs of those recovering from various conditions.

Responsibilities

• Maintains and processes all assigned patient accounts.
• Counsels patients regarding the admitting and discharging processes and payment alternatives.
• Contacts patients, in advance of admission, to obtain missing information, particularly patient’s signature for accepting obligation to pay.
• Estimates and informs patient of portion of bill which must be paid directly.
• Establishes a payment for patients unable to pay the estimated portion of bill upon discharge.
• Identifies and reports to manager patients with whom payment difficulties arose in the past.
• Ensures completeness of pre-admission and admission information, following through as needed, to obtain and document missing information/signatures prior to patient's admission date.
• Accurately interprets insurance policy provisions and calculates self-pay portion of patient's bill based on expected length of stay and services rendered.
• Patiently, clearly, and accurately advises patient of self-pay obligations and estimate and ensures that patient signs acceptance of such obligation on the designated forms.
• Collections self-pay monies in advance, upon entry, or at discharge according to circumstances.
• Selects and applies appropriate communications based on the age of the patient/customer.
• Maintains knowledge of regulatory and compliance requirements related to state and federal agencies such as Medicare, Medicaid, Tricare, Veterans Administration and other.
• Collects and Controls cash receipts.
• Collects patient deductible, co-pays and non-covered patient charge amounts.
• Maintains and balances cash drawer.
• Determines the appropriate amount due from the patient through eligibility and insurance verification, by evidence of the insurance card, or in the event of no insurance, follow Self-pay processes/policies.
• Accurately prepares deposit documentation and delivers deposits.
• Operates and maintains assigned equipment and maintains work area.
• Ensures that no damage or undue wear and tear occurs to assigned equipment due to failure to operate or maintain it in accordance with specifications.
• Keeps assigned work areas neatly organized on a continuous basis.
• Participates in hospital and departmental support activities requiring stand-by and re-call at times.

Qualifications

• High school diploma required; advanced education preferred.
• Proficient in use of software programs.
• Excellent customer service and telephone skills a must.
• Minimum of one year of business or related experience including bookkeeping with use of calculating equipment and collection of monies is required.