Financial Counselor

About the role

Your Experience Matters Copper Springs is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Financial Counselor joining our team, you're embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Responsibilities

• Maintains and processes assigned patient accounts
• Counsels patients on admission, discharge, and payment options while handling confidential information
• Counsels patients or responsible parties to establish appropriate payment arrangements
• Contacts patients prior to admission to obtain missing information, including required signatures for financial responsibility
• Estimates and communicates the patient's financial responsibility prior to services
• Establishes payment arrangements for patients unable to pay estimated balances at discharge; escalates prior payment issues to management
• Ensures completeness of pre-admission and admission documentation; follows up to secure missing information before admission
• Identifies patients with prior payment concerns and notifies leadership before admission
• Interprets insurance benefits and calculates estimated patient responsibility based on expected services and length of stay
• Clearly explains financial obligations and secures signed acknowledgment of responsibility
• Collects payments in advance, at time of service, or at discharge; documents payment agreements in accordance with policies
• Uses age-appropriate communication techniques when interacting with patients and families
• Maintains knowledge of regulatory requirements, including Medicare, Medicaid, Tricare, Veterans Administration, and other programs
• Collects and manages cash receipts in accordance with established controls
• Collections deductibles, co-pays, and non-covered service charges
• Maintains and balances assigned cash drawer
• Prepares and submits daily cash reports and deposit documentation
• Verifies insurance eligibility and determines patient financial responsibility, including self-pay processes when applicable
• Safeguards cash receipts to ensure they reconcile accurately with the cash drawer
• Prepares and delivers deposits in accordance with procedures
• Operates and maintains assigned equipment and work area
• Maintains organized and orderly work areas
• Participates in departmental and hospital support activities, including standby and recall assignments as needed
• Performs additional duties as assigned

Requirements

• High school diploma required; advanced education preferred
• Minimum of one year of business or related experience including bookkeeping with use of calculating equipment and collection of monies is required
• Hospital or medical business office experience preferred
• Medical terminology preferred
• Familiarity with organization and functions of each hospital department

Skills

• Proficient in use of software programs
• Excellent customer service and telephone skills are a must
• Able to problem-solve effectively and handle stress in a positive manner
• Maintain harmonious relationships with nursing personnel, medical staff, hospital administration, and all hospital departments
• Able to work varying shifts (evenings, weekends, holidays)

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs)
• Professional Development: Ongoing learning and career advancement opportunities

Pay

The pay range for this position is $25,000 - $35,000 annually.

Schedule

Varying shifts (evenings, weekends, holidays) are available.