Financial Counselor - ACU | Psychiatry Adult - Springhill | Full-Time | Days

Responsibilities

• Enter and review charges in accordance with coding and billing guidelines
• Apply CPT and diagnosis coding rules to ensure accurate billing
• Verify insurance coverage and eligibility
• Obtain prior authorizations for services as required
• Review and manage patient account details, ensuring accuracy and completeness
• Identify and resolve front-end edits, claim rejections, and information requests
• Maximize collections through proactive account management
• Provide financial counseling to patients, including explaining charges and payment options
• Collect payments and assist patients in establishing payment plans when necessary
• Communicate effectively with patients, providers, and insurance companies
• Support practice goals through efficient and accurate financial operations
• Float to other practices or adjust work schedule as needed to support staffing needs

Qualifications

• High school diploma or equivalent required
• Minimum of two (2) years of experience in business, financial services, or a physician practice setting (preferably in patient accounts or collections)
• Knowledge of CPT and diagnosis coding
• Experience with EPIC or similar electronic health record (EHR) systems
• Prior experience in healthcare billing, collections, or financial counseling