Financial Counseling Representative (PRN)

About the role

Financial Counseling Representative, On-Site at Intermountain Utah Valley Hospital in Provo, UT. Department: ED (Emergency Department). Schedule: PRN (as needed), within 8 am – 4:30 pm.

This role supports patients through the financial side of healthcare and is part of a revenue cycle / financial counseling team at R1, a provider of technology-driven solutions for hospitals, health systems, and medical groups. The team blends advanced technology with real-world service to create exceptional patient experiences. The Financial Counseling Representative is a trusted guide for patients navigating insurance coverage, financial responsibility, and payment solutions.

Responsibilities

• Provide financial counseling support, helping patients understand insurance benefits and out-of-pocket costs
• Meet with patients to discuss payment options and financial assistance programs
• Verify insurance eligibility and explain benefits clearly
• Assist with Medicaid and financial assistance applications
• Build trust with patients during stressful financial situations
• Collaborate with care teams and revenue cycle departments
• Maintain accurate documentation across multiple systems
• Move between systems, phone calls, and in-person interactions, balancing accuracy with compassion while working alongside clinicians and emergency staff

Requirements

• Exceptional customer service experience
• Strong communication and interpersonal skills
• Demonstrated genuine compassion, empathy, and patience when supporting patients, clients, and team members
• Ability to explain financial and insurance concepts clearly
• Ability to multitask and prioritize quickly with high attention to detail
• Professionalism with sensitive financial conversations
• High School Diploma or GED

What you'll gain

• Experience in healthcare financial counseling and revenue cycle
• Exposure to insurance, Medicaid, and detailed intakes
• Opportunity for growth within R1
• A team environment focused on innovation, collaboration, and patient experience
• Meaningful work supporting patients during sensitive and emotional moments

Why this role

Make a real difference by being a calm, helpful presence for patients during stressful financial moments. Build expertise in healthcare financial services by navigating insurance programs, financial assistance options, and patient account needs in a fast-paced hospital environment. Work in a supportive team environment with leaders invested in your professional journey.

R1 is the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. Associates are given the chance to contribute, think boldly, and create meaningful work that makes a difference in the communities served around the world.

Pay

For this US-based position, the base pay range is $16.48 – $23.13 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. The position also offers a competitive benefits package.