Financial Counseling Representative (PRN)

Schedule: PRN within operating hours of Monday–Friday, 8:00 AM – 4:30 PM

About the role

As a Financial Counseling Representative at R1, you will serve as a trusted guide for patients navigating insurance coverage, financial responsibility, and payment solutions. You’ll blend advanced technology with compassionate service to create exceptional patient experiences while building a career in healthcare revenue cycle and financial counseling.

Responsibilities

• Provide exceptional financial counseling support by helping patients understand insurance benefits and out-of-pocket costs.
• Meet with patients to discuss payment options and financial assistance programs.
• Verify insurance eligibility and explain benefits clearly.
• Assist with Medicaid and financial assistance applications.
• Build trust with patients during stressful financial situations.
• Collaborate with care teams and revenue cycle departments.
• Maintain accurate documentation across multiple systems.

Requirements

• Exceptional customer service experience, with strong communication and interpersonal skills.
• Demonstrated compassion, empathy, and patience when supporting patients, clients, and team members.
• Ability to explain financial and insurance concepts clearly.
• Strong multitasking and prioritization skills with high attention to detail.
• Professionalism in handling sensitive financial conversations.
• High School Diploma or GED.

What you’ll gain

• Experience in healthcare financial counseling and revenue cycle.
• Exposure to insurance, Medicaid, and detailed patient intakes.
• Opportunities for growth within R1.
• A team environment focused on innovation, collaboration, and patient experience.
• Meaningful work supporting patients during sensitive and emotional moments.

Why you’ll love this job

• Make a Real Difference: Patients rely on you for support and reassurance—you’ll be a calm, helpful presence during stressful times.
• Learn Healthcare from the Ground Up: Build expertise in healthcare financial services by navigating insurance programs, financial assistance options, and patient account needs in a fast-paced hospital environment.
• Fast-Paced, Never Boring: Move between systems, phone calls, and in-person interactions while balancing accuracy with compassion, working alongside clinicians and emergency staff.
• Supportive Team Environment: Surrounded by teammates who have your back and leaders invested in your professional growth.

Pay

For this US-based position, the base pay range is $18.59 – $25.44 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

Benefits

R1 offers a competitive benefits package as part of its commitment to employee well-being and community impact.