Financial Counseling Representative (PRN)

About the role

Are you passionate about supporting patients through the financial side of healthcare while building a career in revenue cycle and financial counseling? We are the leading provider of technology-driven solutions that transform the patient’s experience and financial performance of hospitals, health systems, and medical groups. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences. As a Financial Counseling Representative, you will be a trusted guide for patients navigating insurance coverage, financial responsibility, and payment solutions. This role is based at two locations: St. George Regional Hospital and Intermountain Cedar City Hospital.

Responsibilities

• Provide exceptional financial counseling support by helping patients understand insurance benefits and out-of-pocket costs
• Meet with patients to discuss payment options and financial assistance programs
• Verify insurance eligibility and explain benefits clearly
• Assist with Medicaid and financial assistance applications
• Build trust with patients during stressful financial situations
• Collaborate with care teams and revenue cycle departments
• Maintain accurate documentation across multiple systems

Requirements

• Exceptional customer service experience, communication and interpersonal skills
• Demonstrates genuine compassion, empathy, and patience when supporting patients, clients and team members
• Ability to explain financial and insurance concepts clearly
• Ability to multitask and prioritize quickly with high attention to detail
• Prof