FINANCIAL COORDINATOR - REVENUE CYCLE COORDINATOR - OWINGS MILLS, MD

Essential Responsibilities

• Meet with patients to provide financial counseling and explain insurance benefits, coverage limitations, and anticipated out-of-pocket expenses.
• Verify insurance eligibility, benefits, authorizations, and coverage requirements prior to services.
• Determine patient financial responsibility and communicate payment expectations in a clear and professional manner.
• Collaborate with physicians, practice leadership, the Professional Billing Office, and other departments to resolve billing and insurance-related issues.
• Review accounts for billing accuracy and identify opportunities to improve reimbursement outcomes.
• Serve as a resource for patients regarding insurance coverage, billing questions, and payment options.
• Aid in claim follow-up activities and resolution of denied or underpaid claims as appropriate.
• Maintain accurate documentation of financial counseling, insurance verification, and patient communications.
• Ensure compliance with organizational policies, payer requirements, and regulatory standards.
• Support departmental goals related to patient satisfaction, revenue integrity, and operational efficiency.

Qualifications

• Education: Bachelor's degree preferred. Equivalent combination of education and relevant healthcare financial experience may be considered.
• Experience: One (1) to three (3) years of experience in healthcare billing, revenue cycle, patient financial services, medical office operations, or a related field is required. Experience working with physician practices, orthopedic practices, or hospital-based outpatient services preferred.
• Knowledge, Skills, and Abilities: Extensive knowledge of commercial insurance, Medicare, Medicaid, managed care plans, and payer policies; understanding of revenue cycle processes, insurance verification, billing procedures, and reimbursement methodologies; strong customer service and patient communication skills; ability to explain complex financial and insurance information to patients in an understandable manner; excellent organizational skills and attention to detail; strong analytical, problem-solving, and critical-thinking abilities; proficiency with electronic medical records (EMR), practice management systems, and Microsoft Office applications; ability to work independently and manage multiple priorities in a fast-paced environment.