Financial Coordinator

About the Role

This position is responsible for collecting financial and insurance information from pre-transplant, post-transplant, and managed care patients, verifying coverage, and obtaining required pre-certifications. Acts as a resource to the Medical Director and BMT transplant team, in addition to Admitting and System Finance offices of transplant facilities in the St. David’s South Austin Medical Center. Communicates with insurance case managers and counsels patients on financial issues surrounding the transplant. Works closely with the Transplant Social Worker, Physician, and Coordinators, and communicates patient financial status with the transplant team and others involved in the transplant process.

Participates in providing patient-specific care standards as directed and follows service excellence standards to ensure high levels of patient satisfaction. Assists in the review of Global contract cases to ensure proper insurance filing and complete follow-up on claim status until the claim is finalized.

Responsibilities

• Obtains relevant insurance from patients.
• Verifies patient and living donor benefits with patient’s insurance.
• Determines if pre-certification is required for evaluation, transplant admission, and/or follow-up care.
• Verifies pharmacy benefits, authorization requirements, and obtains authorization as needed.
• Communicates with insurance case managers regarding the pre-certification process.
• Sends required patient information to case management.
• Attends and reports on financial/insurance status as needed at Bone Marrow Transplant meetings.
• Maintains appropriate communication with case management throughout the transplant process, including pre- and post-treatment.
• Obtains necessary pre-certifications for post-transplant care.
• At the time of admission, informs the business office and other involved providers of patient insurance coverage and pre-certification information.

Requirements

• High school diploma or equivalent.
• Strong interpersonal and organizational skills.
• Intermediate computer skills including Excel, Word, Outlook, and various insurance verification databases.

Preferred: Experience with patient registration, financial counseling, or medical insurance.

Benefits

St. David's South Austin Medical Center offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

Note: Eligibility for benefits may vary by location.

About the Facility

St. David's South Austin Medical Center is a 368-bed acute care hospital within St. David’s HealthCare, offering comprehensive specialty and sub-specialty services. Key programs include:

• A nationally accredited oncology program featuring the region’s only adult Transplant and Cellular Therapy Program.
• A Level II trauma center.
• Advanced cardiac, stroke, and orthopedic services.
• Full-service maternity and newborn care.
• Four community emergency centers in Bee Cave and Bastrop.

The facility is affiliated with the Texas Institute for Robotic Surgery, providing advanced robotic capabilities for orthopedics, open heart and lung procedures, complex GI surgery, surgical oncology, general and colorectal surgery, and urology. It was also among the first hospitals in Central Texas to integrate CT imaging with robotics for early lung cancer detection.