Financial Coordinator

Eaton’s Engineering Service & Systems division assists customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system problems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities.

About the role

The Resource Coordinator is a pivotal position to the District Operations Center’s success. Resource Coordinators work with all stakeholders, internal and external, to understand the details of the job to coordinate staffing and consequent customer entrance requirements, materials and test equipment orders, and manage time entry.

Responsibilities

• Appropriate resource planning of field service employees within Salesforce
• Review Salesforce time entry and manage unassigned time; assign time to jobs once purchase orders are received
• Update job schedule due to customer changes, emergency work, and schedule changes
• Schedule warranty, emergency, and productive jobs
• Obtain necessary test equipment and materials based on job requirements
• Ensure District Operations Center and/or Eaton employees on-site meet customer entrance requirements, including coordination of required trainings, background checks, drug screenings, etc.
• Field emergency customer calls to gather critical information and pass it on to the appropriate party for action
• Provide clear project details and customer expectations on work to be performed
• Complete work order requirements and update when orders can be invoiced
• Participate in backlog meeting reviews
• Maintain strong communication with sales engineers, Sales, and customers
• Handle administrative tasks of District Operations Center shipping and receiving, ordering test equipment or materials needed for job sites
• Occasionally required to lift/carry/push/pull up to 50 pounds

Requirements

• High School Diploma or GED equivalent
• 2 years of experience with customer service, scheduling, planning, or project coordination in a manufacturing or service environment
• Must be authorized to work in the United States without company sponsorship now and in the future
• Only candidates residing within a 50-mile radius of the job location will be considered (active-duty military candidates exempt)

Preferred Qualifications

• Associate’s degree from an accredited institution
• Knowledge of power distribution, control products, field service practices and procedures, employee relations, and quality programs

Skills

• Strong computer skills
• Strong communication skills

Pay

The expected annual salary range for this role is $69,000 - $101,000. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

Benefits

Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.