Financial Coordinator at Red Dirt Orthodontics

Essential Responsibilities

• Discuss financial options with patients, including orthodontic treatment costs, payment plans, insurance coverage, and financing solutions.
• Verify dental insurance benefits; accurately submit insurance claims; track claim status; and follow up on outstanding or denied claims.
• Manage patient billing processes, including applying payments, monitoring account balances, and resolving billing concerns or outstanding balances.
• Provide clear, compassionate financial guidance to patients and families, helping them understand treatment costs and financial responsibilities.
• Maintain accurate and up-to-date financial records, agreements, and insurance documentation within the practice management software.
• Auxiliary with scheduling financial consultations and preparing detailed treatment cost breakdowns for upcoming appointments.
• Communicate and collaborate with clinical and front office teams to support seamless patient experiences and financial coordination.
• Support front desk operations as needed, including answering phones, assisting with check-in/check-out, and sending appointment reminders.
• Identify and assist in implementing improvements to financial workflows, billing systems, and patient communication processes.
• Participate in staff meetings, training sessions, and continuing education to remain current on billing regulations and insurance trends.

Requirements

• Previous experience in dental or healthcare financial coordination, billing, or insurance (2+ years preferred).
• Strong knowledge of dental insurance policies, ADA codes, and claims submission processes.
• Proficiency with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental).
• Excellent communication skills with the ability to explain financial concepts clearly and empathetically.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously.
• Ability to work independently and collaboratively in a fast-paced environment.
• Understanding HIPAA regulations, ethical billing practices, and patient confidentiality standards.