Financial Clearance Representative L3 (Financial Counselor)

About the role

Overview: Looking to join our dynamic team at Ohio State University Physicians where excellence meets compassion? With over 100 cutting‑edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth. Our culture at OSUP is grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Responsibilities

• Contact patients or their designees to collect accurate coverage information.
• Use integrated health information systems and telephone technology with customer service skills to facilitate customer interactions such that the customer experiences the Medical Center and its entities as an accessible, coordinated, and seamless entity.
• Perform an accurate search for patient in EPIC database, thus reducing the number of duplicate patient records.
• Assess the patient’s financial ability to pay for services, referring patients to financial counseling staff when appropriate.
• Send eligibility requests to all payors to verify accurate and current coverage.
• Assist uninsured patients with Presumptive Medicaid, Financial Assistance and HCAP applications as applicable.
• Interact and maintain excellent working relationships with medical staff, referring physicians, and their designees.
• Provide timely and appropriate hand off to the contact center when patient is cleared and ready to be scheduled.
• Display the highest level of customer service, attentiveness, and consideration possible in all cases, keeping within the standard set by the Office of Compliance and HIPAA in reference to confidentiality.
• Alert management of problems with systems and workflow.
• Create estimates and collect copayments and deposits as necessary.
• Provide comprehensive education to patients on estimated liabilities and benefits.
• Ability to perform the duties of FCR Pre-Reg and FCR OON/Special Coverages/Pre-Cert to assist in those areas as assigned.
• Other duties as assigned.

Qualifications

• Associates Degree or higher or High school diploma/GED with 2+ years of experience in insurance, healthcare, or related field.
• Excellent customer service skills coupled with enthusiasm and compassion along with the ability to work in a fast paced environment.
• Exceptional verbal and written communication skills.
• High level of interpersonal skills to handle sensitive, confidential situations and establish effective working relationships with patients, physicians, team members, and others throughout the organization.
• Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with physicians, co‑workers and supervisors, and politeness to customers, vendors, and patients.
• Ability to escalate issues if necessary.
• Experience with PC applications including MS Office and Internet.
• Ability to maintain employer training requirements.

Benefits

• Medical, dental, vision coverage
• Health reimbursement accounts
• Flexible spending accounts
• Retirement plans
• Employee assistance program
• Paid time off
• Holidays
• Wellness program designed to support employees so they can live their best lives

Eligibility for these benefits depends on employment status.

Pay

Pay Range: USD $19.55 - USD $29.33 per hour.