Financial Clearance Associate Outpatient-Rehab & Imaging, Patient Access, $1,000 Bonus, FT, 07:30A-4P

About the role

Baptist Health is a large healthcare organization serving Miami-Dade, Monroe, Broward, and Palm Beach counties. It includes 12 hospitals, over 29,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices. Known for its excellence in cancer, cardiovascular care, orthopedics, sports medicine, and neurosciences, Baptist Health is also recognized for its philanthropic efforts and commitment to medical excellence.

Responsibilities

• Obtain and verify necessary demographic and insurance information, including authorization/referrals/notifications (diagnostic, surgical, therapy, admissions/observations, and procedures/treatments).
• Schedule patients’ appointments/procedures (initial, follow-up, and/or add-on), as applicable.
• Coordinate patient flow, timely processing, and maintain knowledge of practices used within the department/physician practice/hospital to address patient questions/concerns.
• Support go lives and different departmental initiatives, including onboarding and training team members.
• Participate in departmental committees/champion opportunities.
• Maintain knowledge of insurance requirements, Baptist Health South Florida pricing, financial assistance options, and overall BHSF Revenue Cycle operations.
• Practice Baptist Health’s philosophy of service excellence in providing professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members.

Qualifications

• For internal staff: A minimum of 1 year Patient Access experience and has demonstrated the ability to independently perform all functions within the Level 1 job description. Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 6 months. Exceeds departmental KPIs. Identified as a team player and cross-trained in multiple areas/product lines/practices to substitute all staff positions as needed.
• For external staff: Associates Degree preferred with 1 year Patient Access experience, or 2 years‘ experience in lieu of degree. Complete and successfully pass the Patient Access training course. Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations. Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills. Desired: Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines. Understanding of insurance contracts, collections, authorizations, and pre-certifications. Working knowledge of the Microsoft Office products and knowledge of EMR applications. Knowledge of medical terminology. Bilingual English, Spanish/Creole.

Benefits

Baptist Health supports its employees at every stage of their career journey, offering benefits that make a real difference, including career growth and development opportunities, comprehensive health and wellness resources, tuition reimbursement, and more.

Pay

The estimated pay range for this position is $18.32 - $23.27 / hour depending on experience.